26
Before contacting the service technician, perform the following simple checks. If
any problem still persists, unplug the LED TV and call for assistance.
PROBLEM
POSSIBLE SOLUTIONS
No sound and picture
• Check that the main plug has been connected to a
wall outlet.
• Check that you have pressed the POWER on the
front of the TV set.
• Check the picture contrast and the brightness
setting.
Red LED indicator lights
• Set in standby mode. Press either the Power button
or the Standby button on the remote control.
Normal picture but no sound
• Check the volume.
• Sound muted? Press the MUTE button.
• Try another channel, the problem may be with the
broadcast.
• Are the audio cables installed properly?
The remote control does not
work
• Check to see if there are any objects between the
TV and remote control causing obstruction.
• Are batteries installed with correct polarity (+/-)?
• Correct remote operating mode set: TV, VCR, etc?
• Install new batteries.
Power suddenly turns off
• Is the sleep timer set?
• Check the power connection, power may be
interrupted.
• No broadcast on the station tuned.
Picture appears slowly after
switching on
• This is normal, the image is muted during the product
start up process. Please contact a service provider if
the picture has not appeared after 5 minutes.
Poor color or picture
• Adjust the color in Menu option.
• Keep a sufficient distance between the product and
the VCR.
• Try another channel, the problem may be with the
broadcast.
• Are the VIDEO cables installed properly?
• Activate any function to restore the brightness of the
picture.
Horizontal/vertical bars or
picture shaking
• Check for local interference, such as an electrical
appliance or power tool.
Blue screen
• Press the SOURCE button to select correct source.
Poor reception on
some channels
• Station or cable experiencing problems. Tune to
another station.
• Station signal is weak, reorient antenna for better
reception.
• Check for sources of possible interference.
Lines or streaks in pictures
• Check the antenna (change the direction of the
antenna).
No output from one of the
speakers
• Adjust balance in the Menu option.
TROUBLESHOOTING
