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If problems arise with the appliance, consult the following guide and try to resolve them
by implementing the suggestions provided.
If the problems persist, contact Technical Assistance. Do not carry out repairs directly on the
appliance .
The company Elektra declines any and all responsibility for tampering or interventions
carried out by non authorized persons. Such intervention automatically renders the guarantee
null and void.
The guide also contains problems that must be resolved directly by the Technical Assistance
Service but which are explained to facilitate comprehension and repair operations.
TROUBLESHOOTING
C
BOILER WATER LEVEL CONTROL ALARM, FAULT
If the following alert appears:
the fault could be due to:
- Water supply stoppage: restore it
- Fault in the boiler water inlet solenoid valve or obstruction to the passing of water
through some parts of the machine.
- Electrically insulating incrustations on the level probe or an interruption in its electrical
connection that prevents the presence of water in the boiler from being detected:
Switch off the machine and contact Technical Assistance .
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WATER COMES OUT OF THE STEAM WAND
This means that the boiler is completely full of water instead of containing a certain quantity
of steam.
The possible causes of this are:
- Fault in the boiler water inlet solenoid valve.
- Electrically insulating incrustation on the level probe or interruption in its electrical
connection.
Spegnere la macchina, chiudere la rete idrica e rivolgersi all’Assistenza Tecnica .
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BREWING WATER TEMPERATURE CONTROL SYSTEM ALARM, FAULT
If the following alert appears:
a major fault has occurred.
Switch off the machine and contact Technical Assistance .
ALARM: BUFFER BATTERY ABOUT TO GO FLAT
The electronic control unit is equipped with a buffer battery that ensures the storing of the
time and date.
The system continually controls the efficiency of the battery, warning in advance when it is
about to go flat and advising its replacement.
When displaying the following alert:
Contact Technical Assistance.
BREWING ALARM
If, after dispensing selected with an automatic button, e.g. group 1 single short coffee, the fol-
lowing alert is displayed:
the coffee may not have been made according to Italian espresso standards, and therefore
adjustments in tamping, dosing or grinding of the coffee powder are required.
Perhaps even adjustments to temperature or brewing pressure are required (also consult
chapters “C - ADJUSTMENTS”, paragraphs 1.3 and 2).
Alternatively, there might be a fault due to:
- Water supply stoppage: restore it.
- Fault or obstruction to the passing of water through some parts of the machine: contact Technical
Assistance.
THE MACHINE DOES NOT HEAT UP
Due to the (even temporary) lack of water in the boiler the heating element safety device
may have been disactivated.
The heating element safety device can be manually reactivated, after the reason for
the lack of water in the boiler has been eliminated or repaired .
Contact Technical Assistance.
STEAM DOES NOT COME OUT OF THE WANDS WHEN THE MACHINE IS HOT
This problem normally arises after the machine has been switched on from cold and is
due to the sticking of the vacuum break valve of the boiler; this does not negatively affect
the use of the machine, in fact:
- After venting all the air through a steam valve, wait until the machine heats up normally
and use it.
In the meantime, contact Technical Assistance.
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