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Credit
ELUSA will accept product returned for credit under the following stipulations:
1) An RMA number as well as an ELUSA invoice is required for all Credits.
2) Full credit will be issued for all products returned within 90 days of purchase, if product and all
accessories, materials and packaging are in new condition. Freight cost will not be refunded.
3) Items returned 91-180 days and in new and resalable condition including accessories and materials will
incur a 25% restock fee.
4) Items returned 181-365 days from date of sale and in new and resalable condition including
accessories and materials will incur a 50% restock fee.
5) Items over one year from the date of purchase are not eligible for credit.
6) Items returned within the above time frames may be charged a higher restock fee or not accepted at all
if the product or any of the accessories, manuals etc need to be replaced or are not in new and resalable
condition.
Advance Replacement
Equipment that is within one year from the date of sale may be eligible for advance. Only customers in
good credit standing are eligible for Advance Replacement. Customers who do not have an open account
can guarantee the advance replacement with a credit card. The customer must make a request for advance
replacement through an ELUSA technician to assure that no possibility of field repair is available. The
advance replacement will be shipped UPS ground unless otherwise specified and the customer will be
billed current price for the product. The defective product should be sent back to ELUSA as soon as
possible. When received, the defective product will be tested. If the product is tested "bad" the returned
unit will be credited against the advance invoice to the customer. If tested "good" the product will be
returned to the customer.
Replacement
Upon receipt of products with a valid RMA number, ELUSA may elect to replace the product. All
shipments will be sent UPS Ground unless otherwise specified. Refurbished product may be used to
replace defective product if it has been pre-tested.
