M40/50RF System September 2011, rev 2 - DRAFT
© 2011 Electronic Solutions, Inc.
Page 7 of 7
TROUBLESHOOTING
Problem
Reason
Solution
Installation steps did not work.
Reset both the motor and the remote to factory defaults and start again.
Non-Hub motor does not
respond to commands from
the remote, such as UP or
DOWN, when its Group
Number is selected.
Non-Hub motor may not have joined
the network.
1.
With the remote in Setup Mode and awake:
Press the STOP button.
Green LED under “preset” starts flashing for up to 60 seconds.
2.
Clear the non-Hub motor’s network information:
Press the Center button 3 times within 1 second.
Yellow LED on motor starts flashing after a 5 second delay.
Non-Hub motor will jog once when it joins the network.
Red LED under “preset” button
on remote, in Setup Mode,
blinks twice when a motor is
selected.
Communication error between remote
and motor.
Delete the motor from the network, then re-add the motor.
Follow the instructions on how to “Delete a Motor from the Network.”
If you want to re-add the motor to the network, follow the instructions on how
to “Join Additional Motors to the Network.”
Cannot add new motors or
cannot administer existing
motors (adjust limits, and so
on).
Hub motor is offline or out of RF range. 1. Make sure motor antennas are not touching a conductive surface.
2. Unplug all motors except the Hub motor.
3. Reset Hub motor to the factory default and leave power on. Wait for the Hub
motor to jog twice, which could take up to 3 minutes.
4. Reset remote to factory default. Remote enters Network Search Mode.
5. Remote automatically joins the Hub and enters Setup Mode.
Motor does not respond to
motor head button presses or
to commands from the remote.
Motor has no power or is potentially
defective.
1. Make sure motor has AC power.
2. On the motor head, if you see a Red double blink (blink blink … blink blink …),
then the motor is defective. Use a different motor.
Remote is in Setup Mode and
will not control a motor added
to the network.
If several motors were added and
deleted from the network, the remote’s
memory locations may be full.
Delete any uncontrollable motors from the network to free up memory locations
on the remote.
Follow the instructions on how to “Delete a Motor from the Network.”
ENDNOTES
1
A Hub motor is the gatekeeper to a network. Any new motor has the ability to become a Hub motor when first powered up. A
factory default motor has all limit and network information cleared.
2
On power up, a motor first gives a series of blinks to show the firmware version (not described in this document).
3
Network Invite Mode is a 60 second time frame when a motor or remote is looking for other devices to join the network.
4
Network Search Mode is a 30 second time frame when a remote looks for other devices to join when no network is present.
Technical Information
— SUITE Remote
Batteries: 3 AAAA
Operating Frequency: RF 2.4 GHz
Radio Frequency FCC Compliance
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1)
l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Disclaimer
Information in this document is subject to change without notice. The manufacturer does not make any representations or warranties (implied or otherwise) regarding the accuracy
and completeness of this document and shall in no event be liable for any loss of profit or any commercial damage, including but not limited to special, incidental, consequential, or
other damage.
