14
Before You Call
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Entire cooktop does not
operate.
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse.
If the problem is a circuit overload, have this situation corrected by a qualifi ed electrician.
Wiring connection is not complete. Call for service.
Power outage. Check house lights to be sure. Call your local electric company for service.
Surface element does not
heat.
No power to the appliance. Check steps under “Entire Cooktop Does Not Operate” in this
Before You Call
checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot or
not hot enough.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Dial markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specifi ed power
source. If you are not sure about this requirement call your service provider.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only fl at
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Food not heating evenly.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only fl at
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Scratches or abrasions
on Ceramic glass cooktop
surface.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
Ceramic Glass Cooktop Cleaning & Maintenance
in this Use and Care Guide.
Cookware with rough bottom has been used. Use smooth, fl at-bottomed cookware.
Metal marks on Ceramic
glass cooktop surface.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
Ceramic Glass Cooktop Cleaning & Maintenance
in this Use and Care Guide.
Brown streaks and specks
on Ceramic glass cooktop
surface.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See
Ceram-
ic Glass Cooktop Cleaning & Maintenance
in this Use and Care Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See
Ceramic Glass Cooktop Cleaning &
Maintenance
in this Use and Care Guide.
Areas of discoloration on
Ceramic glass cooktop
surface.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. To avoid this occurrence use cookware with clean, dry bottoms.
Blower motor not running
No power to the appliance. Check steps under “Entire Cooktop Does Not Operate” in this
Before You Call checklist
Reduced performance of
the ventilation system
Check that grease fi lter has been properly cleaned and installed.
Check that no foreign objects are present in the ventilation chamber.
Check that the proper control setting is selected to match the cooking conditions on the
cooktop.
Rattling noise during
ventilation operation
Verify that the mounting nuts on the blower housing have been properly tightened.
Verify that the external ductwork has been mounted and secured properly.
Verify that there are no foreign objects in the external ductwork.
Summary of Contents for RC36DE60PB
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