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BEFORE YOU CALL
Cooktop Problems
Surface element is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Drip bowls are pitting or rusting.
Foods with acids, such as tomatoes, will cause corrosion if allowed to stand in/on
bowls. When cool, remove and wash drip bowls as soon as possible after a spill.
Normal environment - Houses located along sea coasts are exposed to salt air.
Protect bowls as much as possible from direct exposure to salt air.
Drip bowls have changing or
distorting colors.
Bottom of cookware extends beyond surface element and touches cooktop surface.
This can cause high enough temperatures to discolor drip bowls. DO NOT use
cookware of this type. Pan sizes should match the size of the element. Replacement
drip bowls may be purchased from your appliance dealer.
Other Problems
Appliance is not level.
Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the
oven rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tightly. Contact the builder or installer to make
the appliance accessible.
Carpet interferes with appliance. Provide sufficient space so the appliance can be
lifted over carpet. Installation over carpet is not advised. See the installation instruc-
tions for guidelines specific to your appliance.
Oven light does not work.
Be sure the oven light is secure in the socket. See
Problem
Cause / Solution
