Electrolux EWG 12450 W, User Manual

Page: 27 / 44

Malfunction Possible cause Solution
The machine does not
empty and/or does not
spin:
●
The drain hose is
squashed or kinked.
E20
●
The drain pump is
clogged.
E20
●
The Rinse Hold or No
Spin option has been
selected.
●
The laundry is not evenly
distributed in the drum.
●
Check the drain hose
connection.
●
Clean the drain pump.
●
Select the Drain or Spin
programme.
●
Redistribute the laundry.
There is water on the
floor:
●
Too much detergent or
unsuitable detergent
(creates too much foam)
has been used.
●
Check whether there are
any leaks from one of the
inlet hose fittings. It is not
always easy to see this
as the water runs down
the hose; check to see if
it is damp.
●
The drain or inlet hose is
damaged.
●
The cap on the
emergency emptying
hose has not been
replaced after cleaning
the pump.
●
Reduce the detergent
quantity or use another
one.
●
Check the water inlet
hose connection.
●
Replace it with a new
one.
●
Put the cap back on the
emergency emptying
hose and place the latter
back in its seat.
Unsatisfactory washing
results:
●
Too little detergent or
unsuitable detergent has
been used.
●
Stubborn stains have not
been treated prior to
washing.
●
The correct temperature
was not selected.
●
Excessive laundry load.
●
Increase the detergent
quantity or use another
one.
●
Use commercial products
to treat the stubborn
stains.
●
Check if you have
selected the correct
temperature.
●
Reduce the laundry load.
The machine fills then
empties immediately:
●
The end of the drain
hose is too low.
●
Refer to relevant
paragraph in “water
drainage” section.
what to do if... electrolux 27
132964710.qxd 19/07/2008 12.21 Page 27