28
www.electrolux.com
Malfunction
Possible cause
Solution
Too much detergent or unsuitable
detergent (creates too much
foam) has been used.
Reduce detergent quantity
and use correct type of
detergent (refer page 22).
Check whether there are any leaks
from one of the inlet hose fittings. It
is not always easy to see this as
the water runs down the hose;
check to see if it is damp.
Check the water inlet hose
connection.
Too little detergent or unsuitable
detergent has been used.
Increase detergent
quantity or use different
detergent (refer page 22).
The program is still running.
Wait until the end of cycle.
There is water in the drum.
You must drain the water
to open the door (refer
“Opening The Door” on
page 19.
This problem may be caused by
a failure of the appliance.
Contact Service. If you
need to open the door,
please read carefully
“Emergency door opening”
on page 30.
Stubborn stains have not been
treated prior to washing.
Use commercial products
to treat the stubborn stains.
The correct temperature was not
selected.
Check if you have selected
the correct temperature.
Excessive laundry load.
Reduce load.
The drain hose is damaged.
Call Service.
There is water
on the floor:
Unsatisfac-
tory
washing
results:
The door will
not open:
The drain hose is squashed or
kinked. (Error code: )
Check the drain hose
connection.
The drain pump is clogged.
(Error code: )
Clean the drain filter.
Machine
does not
empty and/or
does not
spin:
The option “Rinse Hold”
has been selected.
Press Start/Pause
touchpad to drain the water
or select spin program.
The laundry is not evenly
distributed in the drum.
Pause the machine and
redistribute laundry
manually.
The transit bolts and packing
have not been removed.
Check the correct installa-
tion of the appliance.
The support feet have not been
adjusted.
Check the correct levelling
of the appliance.
Machine
vibrates or
is noisy:
