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The drain hose is squashed or kinked. (Error code: ) => Check
the drain hose connection.
The drain pump is clogged. (Error code: ) => Please call
Service Center.
The machine
does not empty
and/or does not
spin:
The option “Rinse Hold” or “No Spin” has been selected. => Press
Start/Pause to drain the water. (see page 17) or slelect spin program.
The laundry is not evenly distributed in the drum. => Pause the
machine and redistribute laundry manually.
Malfunction
Possible cause => Solution
Too much detergent or unsuitable detergent (creates too much
foam) has been used. => Reduce the detergent quantity or use
another one.
Check whether there are any leaks from one of the inlet hose fittings.
It is not always easy to see this as the water runs down the hose;
check to see if it is damp. => Check the water inlet hose connection.
Too little detergent or unsuitable detergent has been used.=>
Increase the detergent quantity or use another one.
The program is still running. => Wait until the end of washing cycle.
The transit bolts and packing have not been removed. => Check the
correct installation of the appliance.
Detergent over dose. => Reduce the detergent quantity or use
another one.
Machine unbalance. => Redistribute laundry manually in the drum
and start the spin phase again. Refer to relevant paragraph in
“Positioning” section.
The support feet have not been adjusted. => Check the correct
levelling of the appliance.
The laundry is not evenly distributed in the drum. => Pause the
machine and redistribute laundry manually.
There is very little laundry in the drum. => Load more laundry.
Unstable floors eg. wooden floors. => Refer to relevant paragraph in
“Positioning” section.
There is water in the drum. => Select “Drain & Spin” option to empty
out the water.
Stubborn stains have not been treated prior to washing. => Use
commercial products to treat the stubborn stains.
The correct temperature was not selected. => Check if you have
selected the correct temperature.
Excessive laundry load. => Reduce load.
The drain hose is damaged. => Change it with a new one.
There is water
on the floor:
Unsatisfactory
washing results:
The door will
not open:
The machine
vibrates or is
noisy:
There is water
on the floor:
Cycle time
longer than
displayed:
In case of power failed, the door cannot be open. => Please wait
until the power resume. But, if you really need to open it, please call
Service Center.
Too much detergent or unsuitable detergent (creates too much
foam) has been used. => Reduce the detergent quantity or use
another one.
Check whether there are any leaks from one of the inlet hose fittings.
It is not always easy to see this as the water runs down the hose;
check to see if it is damp. => Check the water inlet hose connection.
The drain hose is damaged. => Change it with a new one.
