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electrolux.com.au
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TROUBLESHOOTING
With the help of the following guide, minor faults in the
performance of the appliance, some of which may
result from incorrect operation, can be put right without
contacting the Service Department.
WARNING
Installation work and repairs to electrical appliances
must only be carried out by a suitably qualified
person in strict accordance with current local and
national safety regulations. Repairs and other work
by unqualified persons could be dangerous.
Problem
Possible cause
Remedy
The appliance does
not heat up.
The appliance is not correctly plugged
in and switched on at the mains socket.
Insert the plug and switch on at the socket.
The mains fuse has tripped.
Reset the trip switch in the mains fuse box
(minimum fuse rating - see data plate).
If, after resetting the trip switch in the
mains fuse box and switching the
appliance back on, the appliance will still
not heat up, contact a qualified electrician.
The food is not hot
enough.
The temperature setting is too low.
Select a higher temperature.
The vents are covered.
Ensure that the air can circulate freely.
The food is too hot.
The temperature setting is too high.
Select a lower temperature.
The crockery is not
warm enough.
The temperature setting is too low.
Select a higher temperature.
The vents are covered.
Ensure that the air can circulate freely.
The crockery has not been allowed
to heat up for a sufficiently long time.
Various factors will affect how long
the crockery will take to heat up
(see “Warming crockery”).
The crockery is too hot.
The temperature setting is too high.
Select a lower temperature.
A noise can be heard
when the drawer is
being used.
The noise is caused by the fan which
distributes the heat evenly through the
drawer. The fan operates at intervals when
the functions for keeping food warm and
low temperature cooking are being used.
This is not a fault.
This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe
place for future reference should there be a manufacturing defect
in your Appliance. This warranty is in addition to other rights you
may have under the Australian Consumer Law.
1. In this warranty:
(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the
Competition and Consumer Act 2010;
(b) ‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(c) ‘ASC’ means Electrolux’s authorised serviced centres;
(d) ‘Westinghouse ’ is the brand controlled by Electrolux Home Products
Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004
762 341 in respect of Appliances purchased in Australia and Electrolux
(NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount
Wellington, in respect of Appliances purchased in New Zealand;
(e) ‘Warranty Period’ means the period specified in clause 3 of this
warranty;
(f)
‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2.
Application:
This warranty only applies to new Appliances, purchased
and used in Australia or New Zealand and is in addition to (and does not
exclude, restrict, or modify in any way) other rights and remedies under
a law to which the Appliances or services relate, including any non-
excludable statutory guarantees in Australia and New Zealand.
3.
Warranty Period:
Subject to these terms and conditions, this warranty
continues for in Australia for a period of 24 months and in New Zealand
for a period of 24 months, following the date of original purchase of the
Appliance.
4.
Repair or replace warranty:
Repair or replace warranty: During the
Warranty Period, Electrolux or its ASC will, at no extra charge if your
Appliance is readily accessible for service, without special equipment
and subject to these terms and conditions, repair or replace any parts
which it considers to be defective. Electrolux or its ASC may use
refurbished parts to repair your Appliance. You agree that any replaced
Appliances or parts become the property of Electrolux
5.
Travel and transportation costs:
Subject to clause 7, Electrolux will
bear the reasonable cost of transportation, travel and delivery of the
Appliance to and from Electrolux or its ASC. Travel and transportation
will be arranged by Electrolux as part of any valid warranty claim.
6. Proof of purchase
is required before you can make a claim under this
warranty.
7.
Exclusions:
You may not make a claim under this warranty unless
the defect claimed is due to faulty or defective parts or workmanship.
This warranty does not cover:
(a) light globes, batteries, filters or similar perishable parts;
(b) parts and Appliances not supplied by Electrolux;
(c) cosmetic damage which does not affect the operation of the
Appliance;
(d) damage to the Appliance caused by:
(i) negligence or accident;
(ii) misuse or abuse, including failure to properly maintain or service;
(iii) improper, negligent or faulty servicing or repair works done by
anyone other than an Electrolux authorised repairer or ASC;
(iv) normal wear and tear;
(v) power surges, electrical storm damage or incorrect power supply;
(vi) incomplete or improper installation;
(vii) incorrect, improper or inappropriate operation;
(viii) insect or vermin infestation;
(ix) failure to comply with any additional instructions supplied with
the Appliance;
In addition, Electrolux is not liable under this warranty if:
(a) the Appliance has been, or Electrolux reasonably believes that the
Appliance has been, used for purposes other than those for which
the Appliance was intended, including where the Appliance has
been used for any non-domestic purpose;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced.
8. How to claim under this warranty:
To enquire about claiming under
this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the
terms of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
9.
Australia:
For Appliances and services provided by Electrolux in
Australia: Electrolux goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure.
‘Acceptable quality’ and ‘major failure’ have the same meaning as
referred to in the ACL.
10. New Zealand:
For Appliances and services provided by Electrolux
in New Zealand, the Appliances come with a guarantee by Electrolux
pursuant to the provisions of the Consumer Guarantees Act, the Sale
of Goods Act and the Fair Trading Act. Where the Appliance was
purchased in New Zealand for commercial purposes the Consumer
Guarantee Act does not apply.
11. Confidentiality:
You accept that if you make a warranty claim, Electrolux
and its agents including ASC may exchange information in relation to
you to enable Electrolux to meet its obligations under this warranty.
You accept that if you make a warranty claim, Electrolux and its
agents including ASC may exchange information in relation to you to
enable Electrolux to meet its obligations under this warranty. For more
information on how we handle your personal information, see our privacy
policy at
www.electrolux.com.au/other/privacy/
and
www.electrolux.
co.nz/other/privacy/
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: ELECTROLUX BUILT-IN CONVECTION MICROWAVE
AND BUILT-IN WARMING DRAWER
Important Notice
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
FOR SERVICE
or to find the address of your nearest
authorised service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call (Australia only)
AUSTRALIA
ELECTROLUX HOME PRODUCTS
163 O’Riordan Street, Mascot NSW 2020
electrolux.com.au
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
PLEASE CALL 0800 10 66 10
(New Zealand only)
NEW ZEALAND
ELECTROLUX (NZ) Limited
3-5 Niall Burgess Road, Mount Wellington
electrolux.co.nz
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in New Zealand
PLEASE CALL 0800 10 66 20
(New Zealand only)
EMW_WD_24m_War_Oct18
