Problem
Possible cause
Solution
The door is not closed cor‐
rectly.
Refer to "Closing the door".
The FastFreeze function is
switched on.
Refer to "FastFreeze func‐
tion".
There is too much frost
and ice.
The door is not closed cor‐
rectly or the gasket is de‐
formed/dirty.
Refer to "Closing the door".
The water drainage plug is
not correctly positioned.
Position the water drain‐
age plug in the correct
way.
Food products are not
wrapped properly.
Wrap the food products
better.
Temperature is set incor‐
rectly.
Refer to "Operation" chap‐
ter.
The compressor does not
start immediately after
pressing the "FastFreeze",
or after changing the tem‐
perature.
This is normal, no error
has occurred.
The compressor starts af‐
ter a period of time.
Temperature cannot be
set.
The "FastFreeze function"
is switched on.
Switch off "FastFreeze
function" manually, or wait
until the function resets au‐
tomatically to set the tem‐
perature. Refer to "Fast‐
Freeze function".
Door is misaligned or inter‐
feres with ventilation grill.
The appliance is not level‐
led.
Refer to "Levelling".
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator
is not set correctly.
Set a higher/lower temper‐
ature.
The door is not closed cor‐
rectly.
Refer to "Closing the door".
The food products' temper‐
ature is too high.
Let the food products tem‐
perature decrease to room
temperature before stor‐
age.
Many food products are
stored at the same time.
Store less food products at
the same time.
The thickness of the frost
is greater than 4-5 mm.
Defrost the appliance.
The door has been opened
often.
Open the door only if nec‐
essary.
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