EMS 2185
UK
29
Service and spare parts
If the appliance does not function correctly, please
carry out the following checks before contacting
your local Service Force Centre.
If the oven does not come on:
• Check the appliance is connected correctly.
• Check that the oven is plugged in properly.
• Replace the fuse in the plug, if required, with another
of the same rating and check that the plug has been
wired correctly.
• Check that the socket switch and/or the switch from
the mains supply to the oven are ON.
• Check that the socket is receiving power, by
plugging in an appliance you know to be working.
• Check that the the fuse in the fuse box is intact.
If the microwave does not function:
• The child safety lock may have been set.
• Check the controls are set correctly.
• Check settings/procedures against the instruction
booklet
• Check the door closes properly (if food particles or
other objects have become stuck inside the door, it
will not close properly and microwave cooking will
not take place).
• Check the start pad has been depressed.
• If the grill function has been used, the oven may not
have cooled sufficiently.
If after carrying out the above checks, the oven still
does not function correctly, contact your local
Electrolux Service Centre by telephoning:
0990 929929
Your telephone call will be routed to the Service
Centre covering your post code area.
The address can be found on the following pages of
this instruction book.
IMPORTANT:
If you call out an engineer to a fault listed above,
or to repair a fault caused by incorrect use or
installation, a charge will be made even if the
appliance is under guarantee.
When you contact the service centre they will need
the following information:
1. Your name, address and postcode
2. Your telephone number
3. Clear concise details of the fault
4. The model number
5. Date of purchase
We suggest you make a note below so you have the
details to hand:
Model: EMS 2185
Serial Number: . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date of Purchase: . . . . . . . . . . . . . . . . . . . . . . . . .
In-guarantee customers should ensure the neces-
sary checks have been made as the engineer will
make a charge if the problem is not a mechanical
or electrical breakdown.
Please note that proof of purchase will be required
for in-guarantee calls.
Spare parts
Spare parts may be purchased through your local
Service Centre.
Customer care
For general enquiries concerning your Electrolux
appliance, or for further information on Electrolux
products, please contact our Customer Care
Departement by letter or telephone as follows:
Customer Care Department
Electrolux Limited
PO Box 47
Newbury
Berkshire RG14 5XL
Tel: 01635 522799
Summary of Contents for EMS 2185
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