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Solutions to Common Problems
Ice Dispenser
Concern
Potential Cause
Common Solution
Dispenser will not
dispense ice.
•
Water supply is not connected.
•
Ice storage bin is empty.
•
Household water line valve is not open.
•
Fresh Food door is not closed.
•
Ice dispensing paddle has been held in for
more than four to (4-5) minutes.
•
Connect water supply (see Connecting The Water
Supply section).
•
Ensure ice maker is turned on. When the first supply
of ice is dropped into the bin, the dispenser should
operate.
•
Open household water line valve. Allow sufficient time
for the ice to be made. When ice is made, the dispenser
should operate.
•
Ensure Fresh Food door is closed. (See Problem
Section, Opening/Closing of Doors/Drawers)
•
Motor is overloaded. Motor overload protector will reset
in approximately three (3) minutes. Ice can then be
dispensed.
Ice dispenser is jammed.
•
Ice has melted and frozen around auger due
to infrequent use, temperature fluctuations,
and/or power outages.
•
Ice cubes are frozen together.
•
Ice cubes are smaller than normal.
•
Remove ice bin, thaw, and empty the contents. Clean
bin, wipe dry, and replace in proper position. When new
ice is made, dispenser should operate.
•
Use the dispenser often so that cubes do not freeze
together.
•
The ice & water filter cartridge could be clogged.
Replace the filter cartridge. Dispensing system operates
best at 30-100 psi water pressure. Well water pressures
should fall within this range.
Light Is Not On
Concern
Potential Cause
Common Solution
Light is not on.
•
Light bulb is burned out or LED light is
damaged.
•
No electric current is reaching refrigerator.
•
Control system has disabled lights because
one or both doors were left open too long.
•
See Replacing Light Bulbs or LED lights in Care and
Cleaning section.
•
See
Problem
section,
Running Your Refrigerator
.
•
Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern
Potential Cause
Common Solution
Interior is dirty.
Odors.
•
Interior needs to be cleaned.
•
Food with strong odors is stored in
refrigerator.
•
See Care & Cleaning Tips.
•
Cover food tightly. Turn on air filtration system. Air filter
may need to be changed more frequently if foods with
strong odors are routinely stored in refrigerator.
Opening/Closing Of Doors/Drawers
Concern
Potential Cause
Common Solution
Door(s) will not close.
•
Refrigerator is not level. It rocks on the floor
when moved slightly.
•
Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to correct a
sagging or sloping floor.
Drawers are difficult to
move.
•
Food is touching shelf on top of drawer.
•
Drawer is overloaded
•
Keep less food in drawer.
•
Remove or redistribute food.
