If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay
for a service call even in the warranty period if the problem
is one listed below.
Troubleshooting
Fault
Possible Cause
Remedy
Burner will not light even though
the sparker is working.
Knob not held down long enough in
‘HIGH’ position for flame safeguard.
Repeat lighting procedure and hold knob
down for 5 seconds in ‘HIGH’ position.
(Refer page 2).
Gas supply valve turned off.
Turn on gas supply to appliance.
Wrong knob turned.
Ensure the knob you are turning
corresponds to the burner you want to light.
Port blockage in ignition area.
Ensure that ports in ignition area are clean
and dry.
Ignition spark plugs wet or dirty.
Dry or clean ignition spark plugs.
No spark is obtained when
control knob is activated.
Electricity supply is disconnected or
switched off.
Switch on electricity or check fuses.
Ignition spark plugs wet or dirty.
Dry or clean ignition spark plugs.
Flames uneven or tending to lift.
Flame ports blocked or wet.
Clean or dry flame ports.
Burner cap incorrectly fitted.
Ensure this component is fitted correctly.
Flames not staying on
when knob is released.
Knob not held down long enough in
‘HIGH’ position for flame safeguard to
engage.
Repeat lighting procedure and hold knob
down for 5 seconds in ‘HIGH’ position.
(Refer page 2)
Knob not set between ‘HIGH’ and
‘LOW’.
Knob MUST be set between these
positions.
Dirt or spillage on flame safeguard
sensor.
Clean flame safeguard sensor tip.
Low heat, slow cooking.
Incorrect cooking pot or pan being
used.
Refer to Figure 5 (page 3).
Benchtop or knobs overheating.
Incorrect cooking pot or pan used.
Check Figure 5 for correct pot or pan to be
used.
Pot or pan not located on burner
properly.
Ensure pot or pan is centrally located on
burner.
electrolux e:line gas cooktops
troubleshooting 5
Table 1
