If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay
for a service call even in the warranty period if the problem
is one listed below.
Troubleshooting
Fault Possible
Cause
Remedy
Burner will not light even though the
sparker is working.
Knob not held down long enough in ‘HIGH’
position for flame safeguard.
Repeat lighting procedure and hold knob down for 5
seconds in ‘HIGH’ position. (Refer page 2).
Gas supply valve turned off.
Turn on gas supply to appliance.
Wrong knob turned.
Ensure the knob you are turning corresponds to the
burner you want to light.
Port blockage in ignition area.
Ensure that ports in ignition area are clean and dry.
Ignition spark plugs wet or dirty.
Dry or clean ignition spark plugs.
No spark is obtained when control
knob is activated.
Electricity supply is disconnected or switched off.
Switch on electricity or check fuses.
Ignition spark plugs wet or dirty.
Dry or clean ignition spark plugs.
Flames uneven or tending to lift.
Flame ports blocked or wet.
Clean or dry flame ports.
Burner cap incorrectly fitted.
Ensure this component is fitted correctly.
Flames not staying on
when knob is released.
Knob not held down long enough in ‘HIGH’
position for flame safeguard to engage.
Repeat lighting procedure and hold knob down
for 5 seconds in ‘HIGH’ position. (Refer page 4)
Knob not set between ‘HIGH’ and ‘LOW’.
Knob MUST be set between these positions.
Dirt or spillage on flame safeguard sensor.
Clean flame safeguard sensor tip.
Low heat, slow cooking.
Incorrect cooking pot or pan being used.
Refer to Figure 4. (Page 3).
Benchtop or knobs overheating.
Incorrect cooking pot or pan used.
Check Figure 4 for correct pot or pan to be used.
Pot or pan not located on burner properly.
Ensure pot or pan is centrally located on burner.
electrolux e:line gas cooktops
troubleshooting 5
Table 1
