11
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this
will save you from paying for a service call. You will have
to pay for a service call even in the warranty period if the
problem is one listed below.
TROUBLESHOOTING
Table 1
problem
possible cause
solution
Burner will not light
even though the
sparker is working
Knob not held down long enough in ‘HIGH’
position for flame safeguard.
Gas supply valve turned off.
Wrong knob turned.
Port blockage in ignition area.
Ignition spark plugs wet or dirty.
Repeat lighting procedure and hold knob down
for 5 seconds in ‘HIGH’ position. (Refer page 9).
Turn on gas supply to appliance.
Ensure the knob you are turning corresponds to
the burner you want to light.
Ensure that ports in ignition area are clean
and dry.
Dry or clean ignition spark plugs.
No spark is obtained
when control knob is
activated
Electricity supply is disconnected or
switched off.
Ignition spark plugs wet or dirty.
Switch on electricity or check fuses.
Dry or clean ignition spark plugs.
Flames uneven or
tending to lift
Flame ports blocked or wet.
Burner cap incorrectly fitted.
Clean or dry flame ports.
Ensure this component is fitted correctly.
Flames not staying
on when knob is
released
Knob not held down long enough in ‘HIGH’
position for flame safeguard
to engage.
Knob not set between ‘HIGH’
and ‘LOW’
Dirt or spillage on flame
safeguard sensor.
Repeat lighting procedure and hold knob down
for 5 seconds in ‘HIGH’ position. (Refer page 8).
Knob MUST be set between
these positions.
Clean flame safeguard sensor tip.
Low heat,
slow cooking
Incorrect cooking pot or pan being used.
Refer to Figure 5 (page 9).
Benchtop or knobs
overheating
Incorrect cooking pot or pan used.
Pot or pan not located on burner properly.
Refer to Figure 5 (page 9).
Ensure pot or pan is centrally located on burner.
Cooktop stainless
steel discloloured
Pot or pan being used is too large.
Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts).
Outer ring of wok
burner goes out
when set to low
This is not a failure. This is a function of the
dual wok burner to give a very low power
flame option.
No remedy - burner is functioning
as intended.
