Problem and alarm code Possible cause and solution
Rattling or knocking
sounds from the inside of
the appliance.
• The tableware is not properly arranged in the bas‐
kets. Refer to basket loading leaflet.
• Make sure that the spray arms can rotate freely.
The appliance trips the cir‐
cuit-beaker.
• The amperage is insufficient to supply simultaneous‐
ly all the appliances in use. Check the socket amper‐
age and the capacity of the meter or turn off one of
the appliances in use.
• Internal electrical fault of the appliance. Contact an
Authorised Service Centre.
The appliance is switched
on but does not operate.
The display shows PF.
• Power supply is out of the operating range. The
wash cycle is temporarily interrupted and resumes
automatically once the power is restored.
The appliance switches off
during operation.
• Complete power outage. The wash cycle is tempora‐
rily interrupted and resumes automatically once the
power is restored.
The display shows upd. All
buttons are inactive except
for the on/off button.
• The appliance downloads and installs the firmware
update automatically when it is available. The display
shows upd for the duration of the updating process.
Wait for the process to be complete. If you interrupt
the update process by deactivating the appliance, it
resumes when you activate the appliance.
The firmware update does not change the appliance
performance declaration values.
Once you have checked the appliance,
deactivate and activate the appliance. If
the problem occurs again, contact an
Authorised Service Centre.
For alarm codes not described in the
table, contact an Authorised Service
Centre.
WARNING!
We do not recommend using
the appliance until the
problem has been
completely fixed. Unplug the
appliance and do not plug it
in again until you are certain
that it operates correctly.
12.1 The product number code
(PNC)
If you contact an Authorised Service
Centre, you need to provide the product
number code of your appliance.
The PNC can be found on the rating
plate on the appliance door. You can
also check the PNC on the control panel.
Before checking the PNC, make sure the
appliance is in the programme selection.
1. Press and hold simultaneously
and
for about 3 seconds.
The display shows the PNC of your
appliance.
2. To exit the PNC presentation, press
and hold simultaneously and
for about 3 seconds.
The appliance returns to the programme
selection.
www.electrolux.com
28
