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Solutions to Common Problems
Temperatures Are Too Warm
Concern
Potential Cause
Common Solution
Freezer/Refrigerator
temperature is too warm.
Doors are opened too frequently or too long.
•
Door is slightly open.
•
Warm air enters the refrigerator whenever the door is
•
opened. Open the door less often.
See Concern section, Opening/Closing of Doors/
•
Drawers.
Freezer temperature is
too warm. Refrigerator
temperature is
satisfactory.
Freezer control is set too warm.
•
Set freezer control to a colder setting. Allow 24 hours
•
for temperature to stabilize.
Refrigerator temperature
is too warm. Freezer
temperature is
satisfactory.
Refrigerator control is set too warm.
•
Set refrigerator control to a colder setting. Allow 24
•
hours for temperature to stabilize.
Temperature in the Cool
Zone Drawer or Custom
Temp
TM
Drawer is too
warm (select models).
Temperature control is set too warm.
•
Adjust temperature control to a colder setting.
•
Water/Moisture/Frost Inside Refrigerator
Concern
Potential Cause
Common Solution
Moisture collects on
inside of refrigerator
walls.
Weather is hot and humid.
•
Door is slightly open.
•
Door is opened too often or too long.
•
Open containers.
•
The rate of frost buildup and internal sweating
•
increases.
See Concern section, Opening/Closing of Doors/
•
Drawers.
Open door less often to allow internal temperature to
•
stabilize.
Keep containers covered.
•
Water collects on bottom
side of drawer cover.
Vegetables contain and give off moisture.
•
Moisture on the bottom side of the cover is not unusual.
•
Move humidity control (select models) to lower setting.
•
Moisture collects in
bottom of drawer.
Washed vegetables and fruit drain while in
•
the drawer.
Fruits and vegetables are kept past their
•
prime
Dry items before putting them in the drawer. Water
•
collecting in bottom of drawer is normal.
Routinely clean out old fruits and vegetables especially if
•
they begin to break down.
Moisture collects on
outside of refrigerator or
between doors.
Weather is humid.
•
Door is slightly open, causing cold air from
•
inside refrigerator to meet warm air from
outside.
This is normal in humid weather. When humidity is
•
lower, the moisture should disappear.
See Concern section, Opening/Closing of Doors/
•
Drawers.
