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Something not working?
Problem
The machine does not
empty and/or does not spin
Possible cause
The drain hose is
Check the whole length of
squashed or kinked.
the hose and remove the
kink.
The drain pump or the
Clean the pump or check
drain hose are clogged.
the hose.
The RINSE HOLD option
Empty out the water by
(stop with water in drum)
selecting the DRAIN
has been selected.
programme.
The laundry is not evenly
Redistribute the laundry
distributed inside the drum. manually in the drum.
There is water on the floor
Too much detergent has
Measure detergent
been used.
according to the
manufacturer’s instructions.
An unsuitable detergent
Use a suitable washing
has been used that
machine detergent.
creates too much foam.
One of the connectors on
Check that the hose is
the water inlet hose is
firmly screwed on at both
leaking.
ends.
The drain pump has not
Fully screw the pump into
been properly screwed on
place.
after cleaning.
The cap on the emergency
Replace the cap on the
emptying hose has not been emergency emptying hose
replaced after cleaning the
after cleaning the pump.
pump.
Solution
The machine does not fill
The water tap is closed.
Open the water tap.
The water inlet hose is
Check the whole length of the
squashed or kinked.
hose and remove the kink.
The small filter of the water
Clean the filter.
inlet hose is clogged.
The door is not properly
Close the door.
closed.
The machine fills then
empties immediately
The end of the drain hose
Place the hose at the right
is too low.
height (see Installation
section).
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