17
Solutions to Common Problems
Troubleshooting Guide
Before calling for service, review this list. It may save you time and expense. This list
includes common occurrences that are not the result of defective workmanship or
materials in this appliance.
Concern
Potential Cause
Common Solution
Appliance Operation
Appliance does
not run.
• Appliance is plugged
into a circuit that has a
ground fault interrupt.
• Temperature control set
to “OFF”.
• Appliance may not be
plugged in, or plug may
be loose.
• House fuse blown or
tripped circuit breaker.
• Power outage.
• Use another circuit. If you are
unsure about the outlet, have it
checked by a certified technician.
• See “Setting the IQ Touch™
Electronic Control” section.
• Ensure plug is tightly pushed
into outlet.
• Check/replace fuse with a
15-amp time delay fuse. Reset
circuit breaker.
• Check house lights. Call local
Electric Company.
Appliance runs
too much or
too long.
• Room or outside
weather is hot.
• Appliance has recently
been disconnected for
a period of time.
• Large amount of warm
or hot food have been
stored recently.
• Door is opened too
frequently or kept open
too long.
• Door may be slightly open
• Temperature control is
set too low.
• Appliance gaskets are
dirty, worn, cracked or
poorly fitted.
• It’s normal for the appliance
to work harder under these
conditions.
• It takes 24 hours for the appliance
to cool down completely.
• Warm food will cause the
appliance to run more until the
desired temperature is reached.
• Warm air entering the appliance
causes it to run more. Open the
door less often.
• See “DOOR PROBLEMS”.
• Set control to a warmer setting.
Allow several hours for the
temperature to stabilize.
• Clean gaskets (See Care and
Cleaning Chart). Worn, cracked or
poorly fitting gaskets should
be replaced.
Interior
temperature is
too cold.
• Temperature control is
set too low.
• Set control to a warmer setting.
Allow several hours for the
temperature to stabilize.
Interior
temperature is
too warm.
• Temperature control is
set too warm.
• Door is opened too
frequently or kept open
too long.
• Door may be
slightly open.
• Large amount of warm
or hot food have been
stored recently.
• Appliance has recently
been disconnected for
a period of time.
• Set control to a colder setting.
Allow several hours for the
temperature to stabilize.
• Warm air entering the appliance
causes it to run more. Open the
door less often.
• See “DOOR PROBLEMS”.
• Wait until the appliance has
had a chance to reach its
selected temperature.
• Appliance requires 24 hours to
cool down completely.
“LO” is displayed
on control.
• Control has been locked. • Press the CONTROL LOCK key
for three seconds to unlock.
