12.2
Possible failures
Problem
Possible solution
The programme does
not start.
• Make sure that the mains plug is connected to the mains
socket.
• Make sure that the appliance door is closed.
• Make sure that there is not a damaged fuse in the fuse
box.
• Make sure that the Start/Pause has been pressed.
• Deactivate the Child Lock function if it is on.
The appliance does not
fill with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too
low. For this information, contact your local water authori-
ty.
• Make sure that the water tap is not clogged.
• Make sure that the filters of the inlet hoses and the filters
of the valves are not clogged. Refer to “Care and clean-
ing”.
• Make sure that the inlet hoses have no kinks or bends.
• Make sure that the connections of the water inlet hoses
are correct.
The spin phase does not
operate or the washing
cycle lasts longer than
usually.
• This problem may be caused by balance problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the
appliance door.
• Make sure that the washing programme is finished.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre. If you need to
open the door, please read carefully «Emergency door
opening».
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer
to 'Installation'.
• Make sure that the packaging and/or the transit bolts are
removed. Refer to 'Installation'.
• Add more laundry in the drum. The load may be too
small.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the
laundry load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time.
This is a normal behaviour of the appliance.
ENGLISH
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