Service Policy:
When service is needed
Your dealer will have all relevant information about the service centers in your area, and
will ensure that your unit is serviced without delay. It is our general policy to have your
amplifier returned to you within 5 working days. This is an average time, and could vary
locally, depending on the work load at the service center.
If, for some reason, there are no service facilities available in your country, please ship the
amplifier to the following address:
ELECTROCOMPANIET AS
BREIVIKVEIEN 7
N-4120 TAU, NORWAY
FAX +47 51 74 10 10
E-mail : [email protected]
You are responsible for all shipping charges, insurance, re-importation to your country,
and duty arrangements. When shipping a product to the factory for service, always include
the following:
1)
A sales slip or other proof of purchase if repair is claimed under
warranty.
2)
A proforma invoice with value of the goods, stating that the amplifier
is returned to Norway for repair.
3)
An accompanying letter describing faults, symptoms, or problems
with the amplifier.
4)
Always ship the amplifier in its original carton and packaging material
to prevent damage in transit.
Electrocompaniet will not accept responsibility for any damage caused in transit, no matter
how ever caused. If you require further information concerning the amplifier operation, or if
you have any questions related to service, please do not hesitate to contact your dealer or
national Electrocompaniet distributor.
