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Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties
that the Products purchased (the “Product”) will be free from
defects in materials and workmanship at the date of purchase
by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”)
and is not transferable. REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF
THE PURCHASER. This warranty covers only those Products
purchased from an authorized Horizon dealer. Third party
transactions are not covered by this warranty. Proof of purchase
is required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall
be that Horizon will, at its option, (i) repair or (ii) replace, any
Product determined by Horizon to be defective. In the event of
a defect, these are the Purchaser’s exclusive remedies. Horizon
reserves the right to inspect any and all equipment involved
in a warranty claim. Repair or replacement decisions are at
the sole discretion of Horizon. This warranty does not cover
cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or modification
of or to any part of the Product. This warranty does not cover
damage due to improper installation, operation, maintenance,
or attempted repair by anyone other than Horizon. Return of any
Product by Purchaser must be approved in writing by Horizon
before shipment.
damage limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no
event shall the liability of Horizon exceed the individual price
of the Product on which liability is asserted. As Horizon has no
control over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised
to return this Product immediately in new and unused condition
to the place of purchase.
Law: These Terms are governed by Illinois law (without regard
to conflict of law principals).
WARRANTY SERVICES
Questions, assistance, and repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly.
This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance.
For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll
free to speak to a Product Support representative. You may also
find information on our website at www.horizonhobby.com.
Inspection or repairs
If this Product needs to be inspected or repaired, please use
the Horizon Online Repair Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using
a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of
shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Repair Request is
available at www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product
for repair. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone
number where you can be reached during business hours.
When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the
problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the shipping
carton.
Notice:
Do not ship batteries to Horizon. If you have any issue
with a battery, please contact the appropriate Horizon Product
Support office.
Warranty Inspection and repairs
To receive warranty service, you must include your
original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product will
be repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon.
non-Warranty repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By
submitting the item for repair you are agreeing to payment of
the repair without notification. Repair estimates are available
upon request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashiers checks, as well
as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for inspection or repair, you
are agreeing to Horizon’s Terms and Conditions found on our
website under the Repairs tab.
Notice:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center4105 Fieldstone Road Champaign, Illinois
61822, USA
All other Products requiring warranty inspection or repair should
be shipped to the following address:
Horizon Product Support4105 Fieldstone Road Champaign,
Illinois 61822, USA
Please call 877-504-0233 with any questions or concerns
regarding this product or warranty.
warranty and repair policy
