14
TROUBLESHOOTING
Issue
Cause
Solution
Hot or cold
air being
produced
Normal Operation
When the unit is in dehumidifying mode it absorbs humid air
from room and freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of
the unit
During the defrost cycle hot dry air should be
coming out of the outlet grill.
Unit does not
operate
Is the plug properly
inserted in the socket?
Insert the plug into the socket and ensure the socket is
switched on.
Does the tank full
indicator is red?
Tank full, float displaced or tank not properly inserted.
Empty tank, check float and make sure tank is properly
inserted in unit.
Front louvres
do not open
Louvre motor is
blocked
Check if anything is blocking the louvre
Try to move the louvres gently up and down while the unit is
off. If the above fails return the unit to service centre
Dehumidifier
does not
extract water
Is the unit set to a
humidity level lower
than the humidity of the
room?
Set the humidity level on the humidistat below the current
humidity reading.
Is the temperature too
low for water extraction
to be efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or
outlet blocked? Is the
unit too close to walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 20 cm between the unit &
walls
Airflow
seems weak
Are the filters dirty or
clogged?
Please service the filters regularly as per the user manual.
Unit is noisy
during
operation
Is the unit on an
uneven surface?
Please place on flat horizontal surface. Where possible this
should be soft such as rubber or carpet to prevent
vibrations.
Is filter clogged?
Please service the filters regularly as per user manual.
E3 or E4
Humidity sensor error
Use the unit within the prescribed humidity range. Unplug
the unit, rest and plug it back in. If error repeats, call the
service centre.
E1 or E2
Temperature sensor
error
Use the unit within the prescribed temperature range.
Unplug the unit, rest and plug it back in. If error repeats, call
the service centre.
E5 or E6
Abnormal Coil sensor
temperature or current
Use the unit within the prescribed humidity and temperature
range. Unplug the unit, rest and plug it back in. If error
repeats, call the service centre.
Defrost light
on and unit
stops
regularly
Unit is defrosting
Allow the unit to automatically defrost. The protection will
clear after the unit self defrosts. Increase the temperature in
the room if this repeats too often
Tank full red
light
Water tank full
notification
Tank is full or is not in the right position-- Empty the tank
and replace in the right position.
Any other malfunctions will need to be reported to electriQ service centre. Do not attempt
unauthorised repairs as these may invalidate the warranty.
