14
Troubleshooting
Issue
Cause
Solution
Hot or cold air
being
produced
Normal Operation
When the unit is in dehumidifying mode it absorbs humid air from room and
freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of the unit
During the defrost cycle hot dry air should be coming out of the outlet grill.
Unit does not
operate
Is the plug properly inserted
in the socket?
Insert the plug into the socket and turn the switch on.
Does the tank full indicator is
red?
Tank full, float displaced or tank not properly inserted. Empty tank, check float
and make sure tank is properly inserted in unit.
Front
louvres
do not open
Louvre motor is blocked
Check if anything is blocking the louvre
Try to move gently the louvres up and down while the unit if off
If the above fails return the unit to service centre
Dehumidifier
does
not
extract water
Is the unit set to a humidity
level lower than the one in
the room?
Set the humidity level on the humidistat bellow current humidity reading.
Is the temperature too low
for water extraction to be
efficient?
Increase temperature in the room or reposition the unit.
Is
any
intake
grill
or
discharge blocked? Is the
unit too close to walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 20 [cm between the unit & walls
Airflow seems
weak
Is filter dirty or clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on uneven
surface?
Please place on flat horizontal surface.
Is filter clogged?
Please service the filters regularly as per user manual.
E1
Temperature sensor error
Use the unit within the prescribed temperature range. Unplug the unit, rest
and plug it back in. If error repeats, call for service centre.
Defrost
light
on and unit
stops regularly
Unit is defrosting
Allow the unit to automatically defrost. The protection will clear after the unit
self defrosts. Increase temperature in the room if this repeats too often
Tank full red
light
Water tank full notification
Tank is full or is not in the right position-- Empty the tank and replace in the
right position.
Any other malfunctions will need to be reported to ElectrIQ service centre. Do not attempt unauthorised repairs as these may
invalidate the warranty.
