27
Trouble
Cause
Solution
There is no feeling
of stimulation or the
stimulation is weak
Adhesive surface of
the gel pad is dirty or
damaged
The gel pad is a consumable. Stop
using it when the adhesive surface
is damaged and purchase another
gel pad.
➡ P.9
The skin becomes
red or there is
tingling irritation of
skin
Used for too long
Use for up to 15 minutes on any
single location, then peel off the
gel pad after use. ➡ P.20
Gel pad is not attached to
skin firmly
Apply gel pads on the skin by
establishing sealed contact on
the skin. ➡ P.13
Adhesive surface of the
gel pad is dirty or dry
Drip a few drops of water and
rub with the ball of a finger to
remove lifted contaminants. ➡
P.21
Adhesive surface of the
gel pad is damaged
The gel pad is a consumable. Stop
using it when the adhesive surface
is damaged and purchase another
gel pad.
➡ P.9
Pads do not warm up
even when the product
is set to the heat mode
One of the gel pads has
come off the skin
Seal both gel pads securely on
the skin.
Pads are too hot.
Burning smell comes out
of a pad
An electrode cord is
disconnected or shorted.
Stop using the product
immediately and replace the gel
pad.
The product does not
stop automatically when
a gel pad is dislodged
The device may be
malfunctioning.
Stop using the product and
contact your retailer.
Troubleshooting
