8
Troubleshooting
Problem
Possible Cause
Solution
The device doesn’t work or
shuts down abnormally.
The device is not plugged. Plug and start the device.
There is no wind and mist
or the mist is small.
The device has not been
plugged in.
Plug the cord into an outlet.
The device has not been
turned on.
Rotate the Power Knob to the right
to start the device.
There is foreign matter on
the atomizing plate.
Clear away the foreign matter.
There is foreign matter on
mist nozzle.
Clear away the foreign matter.
The water level in the water
box is too high.
Pour out the water and refill the
water tank under the guide of the
user manual.
There is not enough water
in the tank.
Pour more water to into the tank.
The mist has a strange
smell.
The machine is brand new.
Remove the humidifier from the
packaging and let it sit in a well-
ventilated area for 12 hours.
The water in tank is dirty.
Empty the tank and pour in clean
water water into it.
The humidifier is making
an odd noise.
There is not enough water
in the tank.
Pour more water to into the tank.
The device has been
placed on an uneven
surface.
Operate the device on a level
surface.
The knob is in "ON"
position, but there is no
mist.
The float valve gets stuck
by foreign matter.
Check whether there is foreign
matter in the water box.
The water tank is not
installed correctly.
Reinstall the water tank.
The mist leaves white
marks on the furniture.
The hardness of the water
is too high.
Fill distilled water or purified water
into the water tank.
The mist wets the floor.
The humidifier is placed
directly on the ground or
on a low position, therefore
the vapor does not have
enough time to volatilize.
It's recommended to place the
humidifier on a table or chair in a
higher position to allow more time
to volatilize in the air.
The humidifier stops
working after cleaning.
The water may come into
the air channel.
Follow the cleaning instructions in
the user manual to prevent water
from entering the air channel.
If your device does not work for some reason, please try to solve the issue yourself
by unplugging the power cable and restarting the machine. If this doesn’t work,
please ask for Elechomes after-sale support.
Note: This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
1. Keep this unit out of reach of children and pets.
2. Do not put the product directly on the wooden floor to avoid dampness and causing
deformation.
3. Please place the product 2 meters away from furniture and electrical appliances to avoid
dampness.
4. When the room temperature is below zero, please pour out the water in the water tank and
water box to avoid the damage caused by ice.
5. Please don't put metal products, chemicals or detergents into the water box, otherwise bad
atomization will occur.
6. When pouring out the water in the water box, please turn off the power supply and unplug
the power cord.
7. Never pour water into the mist nozzle and the air outlet.
8. When cleaning, make sure that water does not flow into the base.
Important Notes
7
