elddis Buccaneer 2014, Owner'S Handbook Manual

Page: 78 / 110

12-1
WARRANTY
CARAVAN WARRANTY
COVER
Introduction
At Buccaneer we are confident that our new
caravans are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new caravan is purchased and
comprises two key elements:
1.
Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new Buccaneer products
manufactured from 2012 model year
onwards.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original product
specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the
following items:
•
Microwave
• TV
• Tyres
• Batteries
• Windows and glass
• Deterioration of exterior paint work
• Soft furnishings, carpets and floor
coverings
• Entertainment equipment
• Fluorescent tubes, bulbs, LEDs and
fuses
• Plastic and GRP exterior panels
• Plastic products including A-frame
covers, wheel spats and shower trays
• Minor adjustment of blinds, hinges,
catches, stays and doors
• Exterior decals
Ten year body integrity warranty
Buccaneer products are covered against
water ingress damage for 10 years from the
original date of purchase of a new product. (6
years for subsequent owners from the 1st
owners original date of purchase). This
applies to water ingress through any
permanently sealed seam joints.
In order to comply with the terms of the above
cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a
problem with your caravan please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any approved
Buccaneer Retailer or Service Centre may
carry out work at their convenience or
discretion, but are not obliged to do so.
All Buccaneer products are classed as
portable and therefore all work under warranty
requires the caravan to be delivered and
collected from the selling retailer.
The cost of transporting the caravan by
any means to and from the place of repair
is the responsibility of the owner.
Conditions attached to the warranty
cover
All warranty work must be undertaken by a
current Buccaneer approved retailer or
Service centre.
• You must retain the original sale invoice
for the caravan.
• All new caravans must be registered with
Buccaneer within 6 weeks of purchase as
new. Your retailer can forward this
information to us. Please keep us
informed of any name or address changes
by using the Notification of Change to
Name and Address form.
• The caravan must have an annual service
and damp check carried out by an
Approved Buccaneer Retailer or Service
Centre. Original invoices and damp
reports must be retained as proof that the
annual services have been carried out in
accordance with our warranty terms.