A-22 Appendix A: Troubleshooting
Revision 1.00
StormPort 405 Modem Installation Guide
08-01141-01
No data transfer
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continued
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4. Link Light is Red
The StormPort 405 is not receiving any signal from
the Internet service provider. Make sure all
connections are well-connected and the computer
is set up correctly.
Make sure the phone has a clear dial tone. Call your
service provider (phone company). If you are on a
corporate network, contact the network IS
administrator, and make sure the service provider is
having no technical problems. If the noise persists,
call distributor technical support.
5. Link Light is Yellow
The StormPort 405 is trying to synchronize with the
service provider. Make sure the StormPort 405 is at
least 12 inches from the monitor. Wait three
minutes for the light to turn steady GREEN, which
indicates they are synchronized and data should
transfer.
If Link Light doesn’t turn GREEN in three minutes,
call your service provider (phone company). If you
are on a corporate network, contact the network IS
administrator, and make sure the service provider is
having no technical problems. Call distributor
technical support.
6. Data Light Remains Off
Make sure all cables are properly installed and
connected. If the Data Light remains off, call
distributor technical support.
Table A-1. StormPort 405 Troubleshooting
Problem
Troubleshooting
