23
11. Troubleshooting
Problem
Cause
Solution
The device is not (1)
switching on or (2)
switching off.
(1) The device is not
sufficiently charged.
Please fully charge
your device (see Point
8 on Usage).
(2) The on/off button
was not pressed down
for long enough.
Please press the on/
off button for longer
than 5 seconds.
The device is faulty.
Please send your
device back to us to
the address given in
Point 12.
The device makes
noises during usage.
The device’s massage
function is based on
vibrations which are
produced through an
in-built battery. For
this reason noises are
normal.
No action is needed.
The programme stops
during usage.
The maximum running
time was reached.
Please fully charge
your device (see Point
8 on Usage).
The device is faulty.
Please send your de-
vice back to us using
the address given in
Point 12.