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©
2016 Focal Point Fires plc.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifica-
tions without prior notice.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
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15.0 GUARANTEE - TERMS AND CONDITIONS
Fire is not switching on
Ensure mains switch is on
Replace the fuse in the plug
Fire is not emitting any heat
The fire is fitted with an energy saving thermostat. If the temperature in the room
is higher than the temperature selected on the fire, then the thermostat will stop
the heater from turning on. For example, if the room temperature is 22ºc or above
and the fires heater is set at 22ºc, then the heater will not be required until the
room temperature drops below 22ºc. If this is the case select a higher temperature
setting than the room’s temperature and the heater will begin to operate.
Fire shuts off after a period of time
Check that the temperature is not set onto the lower settings. If the room is
warm enough the thermostat will stop the fire switching the heat on.
Check that the chimney/flue is blocked off.
Clean inlet and outlets out with a vacuum cleaner.
Fire seems noisy
There is a level of noise when the flame effect is in use, caused by a motor that
helps generate the effect. This noise will be heard when there is no other
background noise.
There is a higher level of noise associated with the heater motor; this is due to
the air flow required when heat has been selected.
Remote is not operating
Check or replace batteries.
14.0 TROUBLESHOOTING GUIDE
GB IE
Registration is not required.
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your original proof
of purchase.
2. Purchase(s) must be made through an authorised stockist/retailer.
During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be repaired or replaced
free of material and labour charges, providing that we have authorised or carried out the repair or replacement.
We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts, unless we have
approved such work in advance of it being carried out.
The guarantee period will not be extended even if we repair or replace any product or part.
For all electric fires purchased the 3 year guarantee commences from the date of purchase, providing that you can supply the proof of pur-
chase. This does not cover consumable items such as pebbles, coals or light bulbs. Purchase(s) must be made through an authorised stockist.
Making a claim
Making a claim is easy. If you wish to make a claim under our guarantee and all the terms and conditions for your product have been met
then please submit the following information for the attention of the 3G Service Department to the address below. Alternatively, you can
email or fax.
EKO Fires, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Email: [email protected]
Fax. 01202 499326.
Details required:
1. Name, full address including postal code and contact telephone number.
2. A copy of your proof of purchase e.g. receipt or bank statement.
Please note that this does not affect your statutory rights.
