Eizo DuraVision FDF2182WT, User Manual

Page: 31 / 46

6-5. Other Problems
Problem Possible cause and remedy
1. The Setting menu does not
appear.
• Check whether the operation lock function is active (see “Key Lock”
(page 25) ).
2. Cannot select items in the Setting
menu.
• Items that are displayed with gray text cannot be changed.
3. No audio output. • Check whether the stereo mini jack cable is connected properly.
• Check whether volume is set to 0.
• Check the PC and audio playback software to see whether they are
configured correctly.
• During DisplayPort signal input or HDMI signal input, check the
“Sound Source” setting (see “Sound Source” (page 20) ).
4. USB devices connected to the
monitor do not work.
• Check whether the USB cable is correctly connected between the
PC and the monitor.
• Check whether the USB cable is correctly connected between the
peripheral and the monitor.
• Try using a different USB port on the monitor.
• Try using a different USB port on the PC.
• Reboot the PC.
• When “Compatibility Mode” is set to “Off” in the “Administrator
Settings” menu and the power of the monitor is turned off, devices
connected to the USB downstream port are not operational. Change
the setting for “Compatibility Mode” to “On” (refer to “Compatibility
Mode” (page 25) ).
• If the peripheral devices work correctly when they are directly
connected to the PC, contact your local EIZO representative.
• Depending on the USB host controller you are using, the connected
USB device may not be recognized properly. Update to the latest
USB driver provided by the manufacturer, or connect the monitor to
the USB 2.0 port.
• Check the PC’s BIOS setting for USB when using Windows. (Refer
to the manual of the PC for details.)
5. Cannot use the USB Hub
function.
• When “Compatibility Mode” in the “Administrator Settings” menu is
set to “Off” and the power of the monitor is off, the USB Hub function
cannot be used. Set “Compatibility Mode” to “On” (see “Compatibility
Mode” (page 25) ).
6. Power indicator is flashing
(orange).
• This symptom may occur when the PC is connected to the
DisplayPort connector. Use a signal cable recommended by us for
the connection. Turn the monitor off and on.
• Check the connection and condition of the USB devices connected
to the monitor.
• Turn off the main power switch on the rear side of the monitor, and
then turn it on again.
7. Even when the mouse or
keyboard are used, the computer
does not return from sleep.
• Turn the setting “On” for “Compatibility Mode” on the “Administrator
Settings” menu (see “Compatibility Mode” (page 25) ).
31
Chapter 6 Troubleshooting