44
Chapter 7 Troubleshooting
7-4. Other Problems
Problem
Possible cause and remedy
1. The Setting menu/Mode menu
cannot be displayed
• Check whether the operation switch lock function works (see
• Control switches are locked when the main window of ColorNavigator
7 is displayed. Exit the software.
2. The monitor connected with
the USB cable is not detected.
/ The peripheral USB device
connected to the monitor does
not work.
• Check whether the USB cable is connected correctly (see
Making Use of the USB Hub Function” (page 50)
• Check whether the correct USB upstream port is selected (see
).
• Try changing to a different USB port on the external device.
• Try changing to a different USB port on the monitor.
• Reboot the external device.
• If the peripheral devices work correctly when the external device and
peripheral devices are connected directly, contact your local EIZO
representative.
• Check whether the external device and OS are USB compliant.
(For USB compliance of the respective devices, consult their
manufacturers.)
• Depending on the USB 3.1 host controller that you are using,
connected USB devices may not be recognized correctly. Update to
the latest USB 3.1 driver provided by each manufacturer, or connect
the monitor to the USB 2.0 port.
• Check the external device's BIOS setting for USB when using
Windows. (Refer to the User's Manual of the external device for
details.)
3. Audio is not output.
• This product is not equipped with a speaker.
