Eicon Networks 800-241 User Manual Download | Manualshive

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Solving Problems

31

Troubleshooting

The DIVA for Windows 95 driver includes a debugging tool called
DITRACE. Refer to the online help chapter Debugging for more information
on DITRACE. The online help is accessed by clicking Start on the Taskbar,
going to Programs/DIVA for Windows 95, and selecting DIVA for
Windows 95 help.

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Summary of Contents for 800-241

Page 1: ...DIVA Mobile PC Card User s Guide 206 153 02...

Page 2: ...ments and or changes in the products and or programs described in this publication at any time A Product Comment Form is provided at the back of this publication If the form has been removed address y...

Page 3: ...Using the ISDN Setup Wizard 13 V 34 Modem Country Selector 15 Checking the configured components 16 Connecting to the ISDN analog Network 16 Changing SPIDs and ISDN Numbers 17 Removing 17 Applications...

Page 4: ...D Commands 36 S Register Summary 36 Result Codes 37 ISDN Protocols 40 Technical and Regulatory Information 41 Technical Specifications 42 International Regulatory Information 44 Declaration of Conform...

Page 5: ...Chapter 1 Getting Started...

Page 6: ...lay support DIVA Mobile is easy to install and easy to use This guide shows you how to install DIVA Mobile PC Card and the DIVA for Windows 95 software As soon as you complete the installation you wil...

Page 7: ...e following a DIVA Mobile PC Card an ISDN RJ 45 cable an ISDN dongle for connecting the RJ 45 cable to the DIVA Mobile a modem RJ 11 cable this manual DIVA for Windows 95 software three 3 5 disks For...

Page 8: ...PC Card also called PCMCIA slot Windows 95 At least 4 MB of free hard disk space At least 8 MB of RAM A 3 5 inch disk drive to install the DIVA Mobile support software If you want to make modem conne...

Page 9: ...omputer click No 6 Run the DIVADEL BAT program Put the setup disk of DIVA for Windows 95 into your disk drive and enter the following path A DIVADEL BAT 7 When prompted click OK and restart your PC No...

Page 10: ...e into the DIVA Mobile s analog socket the smaller one which has only 4 poles See the schema below for that Note If you prefer you can attach the cables after the DIVA Mobile has been inserted into th...

Page 11: ...f this is the first time you are installing a modem on your notebook the Location Information dialog box will appear The dialog box asks you to enter information about your location country code regio...

Page 12: ...ppy drive letter in the Select Other Location dialog box A 5 Click OK then in the dialog box that follows click Finish You will be prompted to insert the disk even if you have already entered the corr...

Page 13: ...ns When you install DIVA for Windows 95 for the first time you have the option of performing either an Express setup or a Custom setup Express Setup The Express setup requires only basic information I...

Page 14: ...Taskbar go to Programs DIVA for Windows 95 and select Setup Wizard Online Help is available for all parameters Option Function Supports Eicon ISDN channel 0 and 1 Channels of the WAN Miniport driver f...

Page 15: ...Country Selector double click on the Country Selector icon on the Task Bar Alternatively you can go to Start Programs DIVA for Windows 95 and then click the Country Selector menu option When the Coun...

Page 16: ...the Device Manager and double click on Modem The EICON DIVA Mobile V 34 modem for voice fax and analog data is listed as well as any other modems you have installed Connecting to the ISDN analog Netwo...

Page 17: ...askbar Go to Programs DIVA for Windows 95 and select Setup Wizard 2 Follow the Setup Wizard instructions adjusting the ISDN numbers as necessary Note that SPIDs are used only in North America if requi...

Page 18: ...18 DIVA Mobile User s Guide 6 Click OK to close the Device Manager tab 7 You can now remove the DIVA Mobile from the notebook 8 Restart your Computer...

Page 19: ...Chapter 2 Applications...

Page 20: ...plications Occasionally some additional setup may be required For information on how to use the application software consult its documentation Note For analog applications data fax voice always select...

Page 21: ...orer Dial Up Networking Microsoft Fax Microsoft Exchange Client sending and receiving electronic mail Microsoft NetMeeting For information on setting up these Windows 95 applications consult the DIVA...

Page 22: ...When the computer to modem DTE speed is set to 115 200 in your communication program UltraPort automatically transmits at up to 230 400 bps with average 8 1 compression using LAPM and V 42bis However...

Page 23: ...ort will remain off until you re enable it by entering AT TJ1 reset the modem by entering AT F remove and reinsert DIVA Mobile Note TAPI applications do not require you to enter the AT commands direct...

Page 24: ...24 DIVA Mobile User s Guide...

Page 25: ...Chapter 3 Solving Problems...

Page 26: ...cket Services on your notebook which are installed by default with Windows 95 are either not installed or incorrectly installed Check the installation of the Card and Socket Services in the Device Man...

Page 27: ...rce conflicts DIVA Mobile has been successfully installed and detected but the software installation stops after installation of Eicon DIVA Mobile V 34 Modem without any error messages In most cases t...

Page 28: ...ombo card and click Properties 4 Modify the resources manually on the Resources tab Malfunctioning due to unfavorable resource assignment The DIVA Mobile hardware and software is installed but after r...

Page 29: ...y a combination of two factors a shared interrupt and a PC hardware BIOS error It may also occur if the Card and Socket Service drivers are old or not correct Two devices can share an interrupt only i...

Page 30: ...correctly remove DIVA Mobile during operation follow these steps 1 Click the PC Card icon on the Taskbar next to the Windows 95 clock The PC Card PCMCIA Properties dialog box opens it displays a list...

Page 31: ...driver includes a debugging tool called DITRACE Refer to the online help chapter Debugging for more information on DITRACE The online help is accessed by clicking Start on the Taskbar going to Program...

Page 32: ...32 DIVA Mobile User s Guide...

Page 33: ...Appendix Commands Codes and Protocols...

Page 34: ...ff hook In Identification commands Mn Speaker control M1 Nn Automode detection off on N1 On On line and retrain control P Pulse dial Qn Result codes enable disable Q0 Sn x Set register n to decimal va...

Page 35: ...2 L Return received line signal level Q Report the line signal quality Kn Controls break handling K5 Nn Mode selection N3 Vn Connect message format control V0 MS Select modulation Command Function Def...

Page 36: ...Wait Time for Dial Tone 2 S7 Wait Time for Carrier 50 S8 Pause Time for Dial Delay Modifier 2 S9 Carrier Detect Response Time 6 S10 Carrier Loss Disconnect Time 14 S11 DTMF Tone Duration 95 S12 Escap...

Page 37: ...Mapped Options Status 195 S46 Data Compression Control 138 S48 V 42 Negotiation Control 7 S82 LAPM Break Control 128 40h S86 Call Failure Reason Code S91 PSTN Transmit Attenuation Level 10 S92 Fax Tra...

Page 38: ...CARRIER 2400 2400 bps data rate detected 48 CARRIER 4800 4800 bps data rate detected 49 CARRIER 7200 7200 bps data rate detected 50 CARRIER 9600 9600 bps data rate detected 51 CARRIER 12000 12 000 bp...

Page 39: ...ut error correction 77 PROTOCOL LAPM Connection in V 42 LAPM error correction mode 80 PROTOCOL ALT Connection in MNP error correction mode 81 PROTOCOL ALT CELLULAR Connection in MNP 10 error correctio...

Page 40: ...SDN Protocols Region Protocol Australia national Belgium DSS1 and national Europe DSS1 France DSS1 and national Germany DSS1 and 1TR6 1TR6 only behind a PBX Japan national North America national NI1 a...

Page 41: ...Back Matter Technical and Regulatory Information...

Page 42: ...lex Hayes compatible AT command set with EIA 578 fax extensions Automatic dialing and answering Serial DTE to modem port rates up to 250 000 bps when utilizing UltraportTM Automatic rate translation F...

Page 43: ...2 bis data compression Typical Power Requirements ISDN with S T interface 181 mA 5 V Modem 196 mA 5 V Modem over ISDN 275 mA 5 V Auto sleep mode 48 2 mA 5 V Environmental Requirements Operating temper...

Page 44: ...of certain options changes the rating of some configurations to Class A To determine which classification applies to your equipment examine all FCC registration labels located on the underside of you...

Page 45: ...n to party line service is subject to state tariffs Telephone Company Procedures The goal of the telephone company is to provide you with the best service it can To this end the company may need to oc...

Page 46: ...tective operational and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is per...

Page 47: ...ion of service in some situations Repairs to certified equipment should be made by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipmen...

Page 48: ...any The analog modem has been approved by the responsible agency of the Federal Republic of Germany BAPT as only terminal equipment Thus it may be used as the only analog terminal equipment at an anal...

Page 49: ...d to Eicon Technology with proof of purchase If the delivery is by mail you agree to insure the Product or assume the risk of loss or damage in transit You also agree to prepay shipping charges to Eic...

Page 50: ......

Page 51: ...Corporate Publications 9800 Cavendish Blvd Montreal Quebec Canada H4M 2V9 E mail techpub eicon com Fax 514 745 5588 Tel 514 745 5500 Name Title Company Address DIVA Mobile PC Card Packaging Poor Excel...

Page 52: ...Printed in Canada...

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