Customer Service Before Return:
If part missing or damaged, or you need help with assembly, please do not hesitate to contact us.
WARRANTY
Firepits
Burner, steel fire pit bowl, all mechanical parts and fittings to control panel and burner assembly, and all fire pit
tops that are not cast aluminum are warranted for a period of one (1) year from original date of purchase,
against defects in material and or workmanship. Rust is not covered.
Frames
Frames are warranted to be free from defects in materials and workmanship for a period of one (1) year.
Damage to frames or welds due to improper assembly or exposure to water and sub-freezing temperatures, is
not covered. Breakage that is a result of product being dropped, acts of God, acts of war, etc. are not covered.
Finish
The finish is warranted against peeling, cracking, or blistering for a period of one (1) year provided the product
has not been scratched or abraded. Scratches and chips resulting from normal wear and tear are not covered.
Fading resulting from exposure to elements is not covered. Stains as a result of chemical spills and certain
food items are not covered.
Table Tops
All table tops are warranted for a period of one (1) year from original date of purchase, against defects in
material and or workmanship. Breakage, discoloration, staining, and or any other weather related issues are
not covered.
Warranty Exclusions
Failure caused by unreasonable or abusive use. Firepits that were clearance items, display models or items
purchased in an "as is" condition, freight damage, firepit damaged by acts of nature, vandalism, fire, abuse, lack
of proper care and maintenance, or improper assembly; straps and normal fading or discoloration from exposure
to elements, oils, spills, fluids or chemicals; Table top against breakage; hardware against corrosion or rusting;
buckling or splitting of tubing resulting from exposure to water and freezing temperatures; glass table tops,
purchased or replacement parts; plastics. Also excluded: loss of use of time and or inconvenience, money,
travel, packaging or any other consequential or incidental damages. In no event shall Xiamen Ecotop Industrial
Co., Ltd. responsibility exceed the value of the replacement product. Warranty is to the original purchaser when
items are purchased from one of our authorized retailers and is not transferable. All warranty claims must be
submitted with a dated register receipt within the warranty period. Should replacement of the warranted item be
unavailable, Xiamen Ecotop Industrial Co., Ltd. reserves the right to substitute items of our choice similar in style,
color and quality. For quality control purposes and verification, we reserve the right to request photographs of the
damage item(s). The terms of this warranty are subject to change without notice.
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