FAQ:
Why is there no power even when the earbuds
have the power on?
A: Ensure the battery has been charged for up to 3
hours before using for the first time. The LED is lit
once it starts charging.
There is no sound when played.
A: Check the connection between your device and
the phone or computer. If the connection is not
established, please pair again.
How do I know if the earbuds are fully charged?
A: The red LED indicator will turn off.
Why won’t the earbuds connect to a second phone?
A: Please set the earbuds to Multipoint mode.
Connect the earbuds to phone A, once again enter to
pairing mode (phone A will disconnect), and connect
the earbuds to phone B, and then use phone A paired
device list to reconnect to the earbuds.
REPLACEMENT WARRANTY REGISTRATION
INSTRUCTIONS:
1. Register your product along with your proof
of purchase (receipt) within 14 days at
www.myefm.com/register.
2. If you have any issues with your registered product
during the warranty period, complete the Warranty
Claim form, including any images of the fault,
at www.myefm.com/warranty.
3. We will review your claim and, if approved, please send
your faulty product back to us (at your cost) Upon
receipt your free replacement product will be sent to
you free of charge anywhere within Australia.
*Please Note: Only products registered within 14 days
of purchase with a valid receipt are eligible for the EFM
Registered Warranty Program.
This program covers EFM products only, not devices
and/or device parts. The 2 Year free replacement
warranty is limited to 1 replacement per verified
proof of purchase registration.
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