Splash RPX-i Color Server
Troubleshooting Guide
Page 1: ...Splash RPX i Color Server Troubleshooting Guide...
Page 2: ...2006 Electronics for Imaging Inc The information in this publication is covered under Legal Notices for this product 45054832 19 June 2006...
Page 3: ...ngle 9 Connecting to the network 9 Connecting to the Fiery 10 Direct Connect 11 Checking connections 11 Checking the dongle 11 Checking the Direct Connect Activation Key 11 Replacing the Direct Connec...
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Page 5: ...Color Server and the Fiery Network Controller In the interface between the Splash RPX i Color Server and the network Issues that relate exclusively to the Fiery Network Controller and the interface be...
Page 6: ...inology and conventions Term or convention Refers to Copier DocuColor 240 250 Fiery Fiery Network Controller Mac OS Mac OS 9 Mac OS X Splash RPX i Splash RPX i Color Server Titles in italics Other doc...
Page 7: ...acintosh service support center The Splash RPX i starts with the start up tone but no image appears on the monitor Connect the power cable for the display to a live grounded AC outlet Connect both end...
Page 8: ...tallation of the memory DIMMs For minimum system requirements see Getting Started The Splash RPX i starts but the Splash RPX i server software reports that there is a problem The Splash RPX i server s...
Page 9: ...ork try the following Check the cable connection to the back panel and the network Make sure the cable is the correct type Do not use the Ethernet crossover cable in place of the network Ethernet cabl...
Page 10: ...50 240 If nothing prints check that port 9100 on the Fiery is enabled in Network Setup Quit the Splash RPX i restart the Fiery and then restart the Splash RPX i For information about port 9100 on the...
Page 11: ...d and the Server Installation and Setup Roadmap Check that the Fiery scan Ethernet cable is securely connected by unplugging the cable and plugging it in again Checking the dongle If a message on the...
Page 12: ...copier If you cannot complete the Direct Connect connection the IP address on the copier may be set incorrectly To fix this try the following Quit the Splash RPX i Set the IP address using the copier...
Page 13: ...pad and press Save 11 Press Close Close Close Close and then press Exit Restarting the Fiery After you set the IP address the Fiery should automatically reboot and print a Start Page You can then chec...
Page 14: ...the copier Some common problems and solutions are described in the following table If this happens Try this Start Page fails to print Make sure the copier is turned on and ready to print Recheck that...
Page 15: ...alled the correct Splash RPX i printer drivers Quit the Splash RPX i go to the Home Library Preferences delete Splash Color Prefs xml and then restart the Splash RPX i Choose Output Profiles from the...
Page 16: ...rectly but other pages sent from the Splash RPX i do not contact Technical Support If the printed output is bad the problem may be with the Fiery See the documentation that accompanies your Fiery If y...
Page 17: ...TROUBLESHOOTING 17 Reinstalling Fiery system software If the Fiery system software is reinstalled for any reason you must Quit the Splash RPX i Follow the connection procedures in Getting Started...
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Page 19: ...on files 8 F faulty monitor 7 Fiery documentation 5 10 16 Fiery IP address 11 12 Fiery Setup 14 Fiery Start Page 11 12 13 Fiery system software 17 Fiery user documentation 10 14 G Gigabit Ethernet 9 H...
Page 20: ...crossover cable 9 server software 9 servicing the copier 14 setting the Fiery IP address 11 Splash dongle 9 11 Splash Startup page 13 Start Page 11 12 subnet 10 system requirements 8 T Technical Supp...
