DS-200
DIGITAL
SHREDDER User Manual
36
Troubleshooting
Topic
Solution
Digital Shredder Will Not Power On:
For those units equipped with a power supply that
allows for the manual switching of the voltage
input, please ensure the unit is set to the appropriate
voltage for your location before connecting the
power cord.
Check Power Cord Connection. Ensure that the
outlet in use is active and functional.
Printer Will Not Power On:
Make sure battery is properly installed. (Consult
Printer Manual) Ensure A/C adapter is connected to
printer and functional wall outlet. Confirm that
Printer is Not “Asleep” in Power Save Mode.
Printer is Connected Properly, but failed to Print
Certificate:
Printer will go into an Automatic Power Save mode
after five (5) idle minutes on battery power, and
after sixty (60) idle minutes on A/C power. Power
button must be pressed to reactivate Printer.
Additionally, check the level of the tape cartridge.
Replace if required.
Hard Drive Does Not Fit Personality block:
Try the drive in another block. Never force the
drive. If no block in your possession works, please
consult your Sales Representative to see if another
block is available for your drive type.
Note: Some pre-2000 drives may not be compatible
with available Personality Blocks.
Hard Drive Failed to be Recognized:
Remove the block with the hard drive in question.
Reconnect the drive to the block confirming a firm
connection. Reinsert the block and attached drive to
the unit.
USB Drive Connectivity:
Some USB drives may experience lack of
connectivity with the Digital Shredder, impeding a
Software Update or Log Export. Linux Certified
USB drives are recommended.
Date/Time is Not Correct in Log or Certificate:
Proceed to the DS-200 Main Menu. Select the
Date/Time button. Enter the correct Date/Time in
the appropriate fields. Correct Date/Time will now
be reported.
Lost Username/Password:
If a User-level username and/or password is lost,
please have an Administrator reset this account.
If all Admin-level users are unable to log-in, please
contact your Service Representative.
Unit Will Not Power Down:
All active processes must be completed before the
unit will power down.
Summary of Contents for Digital Shredder DS-200
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