12
1.
I can’t access the Internet.
1.
Ensure that all cables are connected properly. Try a different Ethernet cable.
2.
Check if you can access the web based configuration interface. If not, please
refer to
2.
I can’t open the web based configuration interface.
3.
Login to the web based configuration interface and go to
General Setup > WAN
and check that the connection type is correct. If you are unsure, please contact
your Internet Service Provider (ISP).
4.
Connect your computer directly to your modem and check if you can access the
internet. If you can’t, please contact your Internet service provider for
assistance.
2.
I can’t open the web based configuration interface.
Please ensure your computer is set to use a dynamic IP address.
For Windows 7:
Go to
Start > Control Panel
. Click
View network status and tasks > Local Area
Connection > Properties
and double click
Internet Protocol Version 4
(TCP/IPv4)
. Select
Obtain an IP address automatically
and choose
Obtain DNS
server address automatically
and click
OK
.
For Windows Vista:
Go to
Start > Control Panel
. Click
View network status and tasks > View Status
> Properties
and double click
Internet Protocol Version 4 (TCP/IPv4)
. Select
Obtain an IP address automatically
and choose
Obtain DNS server address
automatically
and click
OK
.
Troubleshooting
Summary of Contents for BR-6475nD
Page 1: ...BR 6475nD Quick Installation Guide 11 2012 v1 1 ...
Page 21: ...20 ...