Red light instead of blue light flashes.
•
The headphones are at low battery level, please recharge the
headphones.
Red light is off during charging.
•
Please ensure the headphones are correctly placed into the charging
case.
•
When the headphones are not used for long periods of time, the
battery will enter sleep state, it needs to charge about 30 minutes
and then the red light will be lit.
No sound
•
Check if the headphones are operating.
•
Check if the headphones volume is at an appropriate level.
•
Check if the headphones are correctly connected with mobile phone.
•
Check if the headphones are operating within a normal working range.
Call effect of the headphones is bad.
•
Check if mobile phone is in an area with strong signal.
•
Please ensure the headphones are within effective distance (10m)
and no obstacle between the headphones and mobile phone.
When playing music, cannot control pause/play/previous track/
next track via headphones.
•
Please ensure the paired device support AVRCP (Audio/Video Remote
Control Profile) profile.
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FAQs
6
