11
Troubleshooting
Follow the troubleshooting chart to resolve common issues.
Issue Possible
Cause
Solution
My dehumidifier does
not dry the air
Insufficient time to dry
Run the unit for a
longer period of time.
Air intake or exhaust
vents are blocked
Make sure there are no
towels, curtains, or
furniture blocking the
front and back of the
unit.
Humidity control may
not be set low enough
Lower the desired
humidity setting.
Opened windows or
doors
Close all windows and
doors.
Room temperature is
too low (below 41ºF)
Increase the room
temperature.
There is a kerosene
heater or other device
giving off water vapor
in the room
Remove any device
producing water
vapor.
Frost appears on the
coils
This is normal behavior
The dehumidifier has
an auto-defrost
feature.
My dehumidifier is not
functioning at all
Unit is not receiving
power
Make sure the unit is
plugged in.
Insufficient power
Move the unit to
another outlet. Check
your circuit breaker.
(Refer to the rating
label on the back of
the unit to determine
the Amperage draw).
Water bucket is full
Drain the water bucket
and restart.
Water bucket is not in
proper position
Remove bucket and
reinsert.
Control panel is not
functioning
If no indicator lights
turn on, contact
customer service.
My dehumidifier is
making a loud noise
Air filter is clogged
Clean the air filter.
A foreign object has
jammed the fan
Shut off the unit, and
remove the object
from the fan.
The floor below the unit
is uneven
Move the unit to a
level surface.
My dehumidifier is
making a continuous
metallic knocking or
pinging sound
Unit may have been
shipped on its side
Shut off the unit. Let
the unit sit on a level
surface for at least 24
hours and restart.
Damaged compressor Contact customer
service.
