12
Issue
Possible Cause
Solution
My dehumidifier is leaking.
A drain hose has been
attached and is loose.
Secure the drain hose. Route
your drain hose to a floor
drain or other suitable
drainage port.
The water bucket is cracked.
Contact customer service.
My dehumidifier runs for a little
while and then it trips the power
cord or the circuit breaker.
The dehumidifier may be
plugged into an outlet that
cannot supply the correct
amount of electrical current.
Contact an electrician if the
unit works in a different room
or on a different circuit.
The control panel lights blink
randomly.
The unit may have a faulty
control panel.
Restart the unit, and if the
issue persists, contact
customer service.
The unit has an “E1” Error.
This is a temperature sensor
error.
Restart the unit, and if the
issue persists, contact
customer service.
The unit has an “E2” Error.
This is a defrost sensor error.
Restart the unit, and if the
issue persists, contact
customer service.
The unit has an “E3” Error.
This is a humidity sensor error. Restart the unit, and if the
issue persists, contact
customer service.
The unit
has a “LO” Error.
The current room temperature
is below 32°F.
Make sure the ambient
temperature is suitable for the
unit (41°F
– 95°F). If the
ambient temperature is
suitable, please contact
customer service.
The unit has a “HI” error.
The current room temperature
is above 122°F.
Make sure the ambient
temperature is suitable for the
unit (41°F
– 95°F). If the
ambient temperature is
suitable, please contact
customer service.