Edge-Core ECWO3220 Management Manual Download Page 63

Page: 63 / 66

Appendix A

| Troubleshooting

Using System Logs

– 63 –

Display the log file through the System > Maintenance menu, and copy the
information from the log file.

Contact your distributor’s service engineer, and send a detailed description of
the problem, along with all of the information mentioned in the above steps.

Summary of Contents for ECWO3220

Page 1: ...Management Guide www edge core com IEEE 802 11a ac n b g Outdoor Stand Alone Access Point ECWO Series Software Release v1 0 1 1 ...

Page 2: ... ECWO3220 2 4 GHz AP with internal antennas IEEE 802 11b g ECWO3324 2 4 GHz AP with external antennas IEEE 802 11b g ECWO4320 5 GHz AP with internal antennas IEEE 802 11a ac ECWO4324 5 GHz AP with external antennas IEEE 802 11a ac ECWO5320 Dual band AP with 5 GHz external antennas IEEE 802 11a ac n ECWO5324 Dual band AP with external antennas IEEE 802 11a ac n FW1 0 1 1 E072014 ST R01 ...

Page 3: ...de is based on the AP s main management interfaces The web management interface and command line interface CLI are described in separate sections An introduction and initial configuration information is also provided The guide includes these sections Section I Getting Started Includes an introduction to AP management and initial configuration settings Section II Web Configuration Includes all mana...

Page 4: ...eatures or instructions Caution Alerts you to a potential hazard that could cause loss of data or damage the system or equipment Warning Alerts you to a potential hazard that could cause personal injury Revision History This section summarizes the changes in each revision of this guide July 2014 Revision This is the first revision of this guide It is valid for software release v1 0 1 1 ...

Page 5: ... Connections 13 Connecting to the Web Interface 13 Setup Wizard 15 Main Menu 18 Dashboard 19 Common Web Page Buttons 20 Section II Web Configuration 21 2 Status Information 22 System and Product Information 22 Internet Status 23 Local Networks 24 Wireless Status 25 Traffic Graphs 27 3 Network Settings 28 Internet Settings 28 Ethernet Settings 31 ...

Page 6: ...booting the Access Point 55 Resetting the Access Point 55 Backing Up Configuration Settings 55 Restoring Configuration Settings 55 Upgrading Firmware 56 User Accounts 56 Services 57 Remote Management Settings 57 SSH 57 Telnet 58 Web server 58 Network Time 59 SNMP 60 Section III Appendices 61 A Troubleshooting 62 Problems Accessing the Management Interface 62 Using System Logs 62 Index 64 ...

Page 7: ...eases 24 Figure 15 Local Networks 24 Figure 16 Wireless Status 25 Figure 17 Traffic Graphs 27 Figure 18 Internet Settings 28 Figure 19 IP Address Mode Static IP 29 Figure 20 IP Address Mode PPPoE 30 Figure 21 IP Alias 30 Figure 22 Ethernet Settings Internet Source 31 Figure 23 Ethernet Settings Network Behavior 32 Figure 24 Network LAN Settings 33 Figure 25 Hotspot Settings Network Settings 34 Fig...

Page 8: ...tem Log 54 Figure 35 Rebooting the Access Point 55 Figure 36 Resetting to Defaults 55 Figure 37 Restoring Configuration Settings 55 Figure 38 Upgrading Firmware 56 Figure 39 User Accounts 56 Figure 40 SSH Server Settings 57 Figure 41 Telnet Server Settings 58 Figure 42 Web Server Settings 58 Figure 43 NTP Settings 59 Figure 44 SNMP Settings 60 ...

Page 9: ... 9 Tables Table 1 Radio Channels 39 Table 2 WMM Access Categories 41 Table 3 802 11 Data Rates 46 Table 4 Tx Power 48 Table 5 Troubleshooting Chart 62 ...

Page 10: ...Tables 10 ...

Page 11: ... provides an overview of the access point and introduces some basic concepts about wireless networking It also describes the basic settings required to access the management interface This section includes these chapters Introduction on page 12 ...

Page 12: ...ter attached to the network The CLI program can be accessed remotely by a Telnet or Secure Shell SSH connection over the network The CLI is used primarily for technical support The AP s management agent also supports SNMP Simple Network Management Protocol This SNMP agent permits the AP to be managed from any computer in the network using network management software The AP s web interface console ...

Page 13: ...d for your network you can access the AP s management agent from anywhere within the attached network The AP can be managed by any computer using a web browser or from a network computer using SNMP network management software Connecting to the Web Interface The AP offers a user friendly web based management interface for the configuration of all the unit s features Any PC directly attached to the ...

Page 14: ...e Web Interface 14 Note It is strongly recommended to change the default user name and password the first time you access the web interface For information on changing user names and passwords see User Accounts on page 56 Figure 1 Login Page ...

Page 15: ...t is setting the country code restricts operation of the AP to the radio channels and transmit power levels permitted for wireless networks in the specified country Figure 2 Select Your Country Caution You must set the country code to the country of operation Setting the country code ensures that the radios operate within the local regulations specified for wireless networks Note The country code ...

Page 16: ...on Figure 3 Select Setup Method Step 3 Configure Settings Easy Setup Basic wireless network and guest network access parameters Specify the name and password for the wireless network and guest network The Networking Mode is set to AP Router as described under Advanced Setup Figure 4 Easy Setup Wireless Network Setup Set the name and password for the primary wireless network A password must be spec...

Page 17: ...llowing figure Ethernet Port 0 and Ethernet Port 1 are both attached to the WAN Traffic from these interfaces is directly bridged into the Internet This is also called bridge to Internet Figure 6 Bridge to Internet AP Router Mode Configures an interface as a member of the LAN In the following figure Ethernet Port 1 Wireless LAN 0 5 GHz Radio and Wireless LAN 1 2 4 GHz Radio are all included in the...

Page 18: ...low with links to the relevant section in this guide where the configuration parameters are described in detail Dashboard The dashboard shows basic settings for the AP including Internet status local network settings wireless radio status and traffic graphs See Status Information on page 22 Network Configures Internet Ethernet LAN and Hotspot settings See Network Settings on page 28 Wireless Confi...

Page 19: ... 19 Dashboard After logging in to the web interface the dashboard displays The dashboard shows basic settings for the AP including Internet status local network settings wireless radio status and traffic graphs Figure 8 The Dashboard ...

Page 20: ...es have not yet been saved to Flash memory The running configuration will not be saved upon a reboot unless you click the Apply button Figure 9 Set Configuration Changes Apply Saves the current configuration so that it is retained after a restart Revert Cancels the newly entered settings and restores the originals Welcome Logout Open the Welcome list and click Logout to end the web management sess...

Page 21: ...section provides details on configuring the access point using the web browser interface This section includes these chapters Status Information on page 22 Network Settings on page 28 Wireless Settings on page 37 System Settings on page 52 ...

Page 22: ...Networks on page 24 Wireless Status on page 25 Traffic Graphs on page 27 System and Product Information The System Product Info section shows descriptive information about the AP Figure 10 System and Product Information The following items are displayed in this section Model The model number of the unit S N The serial number of the physical access point Uptime Length of time the management agent h...

Page 23: ...gs Step 3 on page 16 for a more detailed description IP Address IP address of the Internet connection Gateway IP address of the gateway router used to pass traffic between this device and other network segments DNS The IP address of the Domain Name Server on the network A DNS maps numerical IP addresses to domain names and can be used to identify network hosts by familiar names instead of the IP a...

Page 24: ...he following items are displayed in this section Name Shows information on the name of the local network whether static or dynamic configuration is used and the network mask DHCP Server Shows if DHCP service is enabled on this network Members Shows the ports and wireless radios attached to this network Port Status Shows the status of the Ethernet ports including link up state MAC address speed and...

Page 25: ...hows if the wireless interface is enabled or disabled Op Mode Shows if the unit is configured to operate as an access point manually configured an AP in bridge mode or an AP in router mode Channel The radio channel the access point uses to communicate with wireless clients The available channels depend on the 802 11 Mode1 Channel Bandwidth1 and Country Code settings2 IEEE Mode The 802 11 wireless ...

Page 26: ...not security has been enabled Associated clients Shows detailed information about clients Name Client name MAC Address The MAC address of the wireless client IP Address The IP address assigned to the wireless client Signal Signal strength TX RX in dBm Duration The time the wireless client has been associated Tx Rate The data transmit rate to the wireless client Rx Rate The data receive rate from t...

Page 27: ...Chapter 2 Status Information Traffic Graphs 27 Traffic Graphs The Traffic Graphs section shows the data rate for the Ethernet ports and wireless interfaces Figure 17 Traffic Graphs ...

Page 28: ...ettings for the AP such as the source port IP aliases as well as the host name and maximum MTU size Figure 18 Internet Settings The following items are displayed on this page Internet Source The Ethernet port used to access the Internet Default Ethernet Port 0 Options Ethernet Port 0 1 IP Address Mode The method used to provide an IP address for the Internet access port Default DHCP Options DHCP s...

Page 29: ...255 0 Default Gateway The IP address of the default gateway which is used if the requested destination address is not on the local subnet If you have management stations DNS RADIUS or other network servers located on another subnet type the IP address of the default gateway router in the text field provided Addl DNS Server The IP address of Domain Name Servers on the network A DNS maps numerical I...

Page 30: ...e password specified by the service provider Range 1 32 characters Service Name The service name assigned for the PPPoE connection The service name is normally optional but may be required by some service providers Range 1 32 alphanumeric characters IP Aliases Adds a static IPv4 address by which the access point can also be managed Figure 21 IP Alias MTU Size Sets the size of the maximum transmiss...

Page 31: ...is port Default ON Auto negotiation Enables or disables auto negotiation for a given interface Default ON 1000BASE T does not support forced mode Auto negotiation should always be used to establish a connection over any 1000BASE T port When auto negotiation is enabled the access point will negotiate the best settings for a link based on advertised capabilities Figure 22 Ethernet Settings Internet ...

Page 32: ...e is within the LAN routed to the Internet the access point can be managed through this interface by a PC which is configured with IP address in the same subnet Route to Internet Configures an interface to be a member of the LAN Traffic from this interface is routed across the access point and out through an interface which is bridged to the Internet See Figure 7 Route to Internet on page 18 By de...

Page 33: ...ocal area network IP Address Specifies the IP address for the local network or guest network Valid IP addresses consist of four decimal numbers 0 to 255 separated by periods Default 192 168 2 1 Subnet Mask Indicates the local subnet mask Default 255 255 255 0 MTU Size Sets the size of the maximum transmission unit MTU for packets sent on this network DHCP Server Enables disables DHCP on this netwo...

Page 34: ...Settings Network Settings The following items are displayed on this page Network IP Specifies the IP address for the hotspot Valid IP addresses consist of four decimal numbers 0 to 255 separated by periods Default 192 168 182 1 Network Mask Network mask for the associated IP subnet This mask identifies the host address bits used for routing to specific subnets DHCP Start Starting number of last nu...

Page 35: ...s page Radius Server 1 IP address or host name of the primary RADIUS server Radius Server 2 IP address or host name of the secondary RADIUS server Radius Shared Secret A shared text string used to encrypt messages between the access point and the RADIUS server Be sure that the same text string is specified on the RADIUS server Do not use blank spaces in the string Range 1 255 characters Radius Aut...

Page 36: ...forces a hotspot client to access a welcome web page normally used for authentication before gaining further access to the Internet The welcome page may require authentication and or payment Captive Portal Secret The password used for logging into the hotspot Walled Garden A list of web sites to which unauthenticated users are allowed to navigate Auth White List A list of web sites to which authen...

Page 37: ...e time The web interface identifies the radio configuration pages as Radio 0 the 5 GHz 802 11a n AC radio interface Radio 1 the 2 4 GHz 802 11b g n radio interface Each radio supports 8 virtual access point VAP interfaces based on the SSIDs referred to as VAP 0 VAP 7 Each VAP functions as a separate access point and can be configured with its own Service Set Identification SSID and security settin...

Page 38: ...sts but does not provide services to any wireless clients Client WDS The AP provides services to clients as a normal access point and operates as a client station in WDS mode which can connect to other access points in Auto WDS mode Connection to another AP can be made automatically by other access points operating in Auto WDS mode DFS Dynamic Frequency Selection can be used to detect and avoid in...

Page 39: ...ing access points at least five channels apart to avoid interference with each other For example for 11g n 20 MHz mode you can deploy up to three access points in the same area using channels 1 6 11 Note that wireless clients automatically set the channel to the same as that used by the access point to which it is linked The available channels are dependent on the 802 11 Mode Channel Bandwidth and...

Page 40: ...0 7 for 5 GHz ACN1 where is 0 7 for 2 4 GHz Range 1 32 characters Broadcast The SSID can be broadcast at regular intervals so that wireless stations searching for a network connection can discover it This allows wireless clients to dynamically discover and roam between WLANs This feature also makes it easier for hackers to break into your home network Because SSIDs are not encrypted it is easy to ...

Page 41: ...ys techniques that are a subset of the IEEE 802 11e QoS standard and it enables the access point to inter operate with both WMM enabled clients and other devices that may lack any WMM functionality Access Categories WMM defines four access categories ACs voice video best effort and background These categories correspond to traffic priority levels and are mapped to IEEE 802 1D priority tags see Fig...

Page 42: ... two timing parameters AIFSN Arbitration Inter Frame Space Number a number used to calculate the minimum time between data frames CW Contention Window a number used to calculate a random backoff time After a collision detection a backoff wait time is calculated The total wait time is the sum of a minimum wait time Arbitration Inter Frame Space or AIFS determined from the AIFSN and a random backoff...

Page 43: ...oint provides Wi Fi Protected Access WPA and WPA2 for improved data encryption and user authentication Be sure that the WEP shared keys are the same for each client in the wireless network All clients share the same keys which are used for data encryption For 64 bit WEP string length must be 5 ASCII characters letters and numbers or 10 hexadecimal digits For 128 bit WEP string length must be 13 AS...

Page 44: ...fer to WPA PSK for a description of encryption methods and the key WPA EAP WPA employs a combination of several technologies to provide an enhanced security solution for 802 11 wireless networks A RADIUS server is used for authentication and can also be used for accounting Refer to WPA PSK for a description of encryption methods RADIUS Settings A RADIUS server must be specified for the access poin...

Page 45: ...dard WPA2 includes the now ratified 802 11i standard but also offers backward compatibility with WPA Therefore WPA2 includes the same 802 1X and PSK modes of operation and support for TKIP encryption A RADIUS server is used for authentication and can also be used to accounting Refer to WPA PSK for a description of encryption methods Refer to WPA EAP for a information on configuring the RADIUS serv...

Page 46: ...ed Ethernet port as configured under VLAN Settings on page 50 Range 3 4095 Limit Upload Enables rate limiting of traffic from the VAP interface as it is passed to the wired network You can set a maximum rate in Kbytes per second Range 256 10048576 Kbytes per second Default OFF Limit Download Enables rate limiting of traffic from the wired network as it is passed to the VAP interface You can set a ...

Page 47: ...MCS15 300 Mbps 64 QAM double stream NSS1 MCS0 32 5 Mbps 256 QAM single stream NSS1 MCS1 65 Mbps 256 QAM single stream NSS1 MCS2 97 5 Mbps 256 QAM single stream NSS1 MCS3 130 Mbps 256 QAM single stream NSS1 MCS4 195 Mbps 256 QAM single stream NSS1 MCS5 260 Mbps 256 QAM single stream NSS1 MCS6 292 5 Mbps 256 QAM single stream NSS1 MCS7 325 Mbps 256 QAM single stream NSS1 MCS8 390 Mbps 256 QAM single...

Page 48: ... supported clients You also have to ensure that high power signals do not interfere with the operation of other radio devices in the service area Default 17 dBm for 5 GHz radio 27 dBm for 2 4 GHz radio NSS2 MCS6 585 Mbps 256 QAM double stream NSS2 MCS7 650 Mbps 256 QAM double stream NSS2 MCS8 780 Mbps 256 QAM double stream NSS2 MCS9 866 7 Mbps 256 QAM double stream Table 4 Tx Power Power Radio 0 5...

Page 49: ... clear to send frame to notify the sending station that it can start sending data If the RTS threshold is set to 1 the access point always sends RTS signals If set to 2346 the access point never sends RTS signals If set to any other value and the packet size equals or exceeds the RTS threshold the RTS CTS Request to Send Clear to Send mechanism will be enabled The access points contending for the ...

Page 50: ... point associated clients and the wired network You can configure a VLAN for up to 13 VAP interfaces Note the following points about the access point s VLAN support If an Ethernet LAN port on the access point is assigned a VLAN ID any traffic entering that port must be also tagged with the same VLAN ID A management VLAN can be used for managing the access point through remote management tools such...

Page 51: ...rames for the VLAN IDs configured on the access point Otherwise connectivity to the access point will be lost when you enable the VLAN feature Figure 31 Configuring VLANs The following items are displayed on this page VLAN ID A VLAN identifier to be assigned Range 3 4095 VLAN 1 and 2 are reserved for internal use Ports The Ethernet ports assigned to the specified VLAN SSIDs The SSID of a VAP confi...

Page 52: ...ystem Settings This chapter describes maintenance settings on the access point It includes the following sections System Settings on page 53 Maintenance on page 54 User Accounts on page 56 Services on page 57 ...

Page 53: ... the AP enabling the device to be uniquely identified on the network Default none Range 0 50 characters Device Latitude The geographic latitude of the access point given in degrees and minutes Range 90 to 90 degrees Device Longitude The geographic longitude of the access point given in degrees and minutes Range 180 to 180 degrees Enable reset button Enables or disables the hardware reset button Lo...

Page 54: ...booting the device restoring factory defaults backing up or restoring configuration settings and upgrading firmware Figure 33 Maintenance Displaying System Logs The access point saves event and error messages to a local system log database The log messages include the date and time device name message type and message details Figure 34 System Log ...

Page 55: ...ain management access to this device Figure 36 Resetting to Defaults Backing Up Configuration Settings The Backup function allows you to back up the access point s configuration to a management workstation In Windows a GNU Zip tar gz file will be stored in the Downloads folder This is a sample file name backup ACN AP 2014 06 27 tar gz Restoring Configuration Settings The Restore page allows you to...

Page 56: ...ted the alternate image will be used on the next reboot Configuration settings are stored separately from the software so the current settings will always be used for any new software However note that if the current configurtion settings are corrupted the system defaults will be used Figure 38 Upgrading Firmware User Accounts The User Accounts page allows you to control management access to the s...

Page 57: ...to encrypt all data transfers passing between the access point and SSH enabled management station clients and ensures that data traveling over the network arrives unaltered Clients can then securely use the local user name and password for access authentication Note that SSH client software needs to be installed on the management station to access the access point for management via the SSH protoc...

Page 58: ...et management access from the WAN Web server A Web browser provides the primary method of managing the access point Both HTTP and HTTPS service can be accessed independently If you enable HTTPS you must indicate this in the URL https device port_number When you start HTTPS the connection is established in this way The client authenticates the server using the server s digital certificate The clien...

Page 59: ...es for event entries If the clock is not set the access point will only record the time from the factory default set at the last bootup The access point acts as an NTP client periodically sending time synchronization requests to specified time servers The access point will attempt to poll each server in the configured sequence Figure 43 NTP Settings The following items are displayed on this page L...

Page 60: ...as to monitor them to evaluate performance or detect potential problems Figure 44 SNMP Settings The following items are displayed on this page SNMP Server Enables or disables SNMP on the access point Default Enabled Contact Administrator responsible for the access point Community String A community string that acts like a password and permits access to the SNMP protocol Range 1 32 characters case ...

Page 61: ... 61 Section III Appendices This section provides additional information and includes these items Troubleshooting on page 62 ...

Page 62: ...not connect using Telnet web browser or SNMP software Be sure the AP is powered up Check network cabling between the management station and the AP Check that you have a valid network connection to the AP and that intermediate switch ports have not been disabled Be sure you have configured the AP with a valid IP address subnet mask and default gateway Be sure the management station has an IP addres...

Page 63: ...splay the log file through the System Maintenance menu and copy the information from the log file 7 Contact your distributor s service engineer and send a detailed description of the problem along with all of the information mentioned in the above steps ...

Page 64: ... server status 24 DNS 23 domain name 35 IP address 35 server address 29 downloading software 56 E event logs 54 F filter address 45 between wireless clients 40 HTTP from WAN 59 HTTPS from WAN 59 management access 57 VLANs 50 firmware displaying version 22 upgrading 56 G gateway address 13 23 29 62 H hotspot configuration 34 HTTP 58 port specification 59 HTTPS 58 port specification 59 I IEEE 802 11...

Page 65: ...ng for IEEE 802 1X 44 configuring for WPA 44 configuring local settings 35 IP address 35 rate limiting 46 reset button 53 router mode 17 32 46 RTS threshold 49 S SGI 49 shared key 43 44 SNMP 12 allow from WAN 60 community string 60 enabling 60 SNTP 59 software displaying version 22 upgrading 56 SSID 17 26 37 38 40 43 51 status information Internet 23 local network 24 wireless 25 STBC 49 STP spanni...

Page 66: ...ECWO Series E072014 ST R01 ...

Search results

Summary of Contents for ECWO3220

Reviews:

Related manuals for ECWO3220

Brands by name

Popular brands

Edge-Core ECWO3220, Management Manual

Search results

Summary of Contents for ECWO3220

Reviews:

Related manuals for ECWO3220

Brands by name

Popular brands