EO Mini Pro Installation Guide I April 2019
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6. TROUBLESHOOTING
What do the colours of the LED on the EO Mini Pro mean?
o The LED is an indicator of the state of the EO Mini Pro. For more details please refer
to the EO Mini and Basic LED Guide which is on the EO Resource Centre
Is the wifi working on the EO Mini Pro?
o Firstly, check in the app to see if the mini is connected
o Secondly on powering up of the EO Mini Pro for the first time, a GoElectric-XXX
wifi hotspot is emitted
The EO Mini Pro is not joining the Wifi when installing a new EO Mini Pro
using the GoElectric APP.
o Turn off the EO Mini Pro
o Turn on the EO Mini Pro
o Wait for the GoElectric-XXX wifi hotspot to be broadcast.
o Join the GoElectric-XXX hotspot
o Using a web browser, go to http://10.10.10.1
o This will then present you with the option to select the preferred wifi to join
The EO Mini Pro keeps dropping out of wifi
o The Signal strength of the wifi could be too weak to maintain a steady connection
o The signal strength can be checked by turning off and on the EO Mini Pro
o Using the app, add a new device and follow the on screen instructions
o Join the GoElectric-XXX wifi when it is emitted
o When the wifi options are presented then check the signal strength of the desired wifi. If it
is low, then consider boosting the home wifi signal strength using a 3rd party wifi extender.
The EO Mini Pro is not rejoining the wifi
o It could be that the EO Mini Pro is trying to join the Phone rather than the home wifi.
o Turn off the EO Mini Pro
o Turn on the EO Mini Pro
o On the phone, wait for the GoElectric-XXX wifi is displayed
o Select “forget this network” on the phone
o Reboot the EO Mini Pro and check that it joins the home wifi
7. FURTHER TECHNICAL SUPPORT
All EO Charging technical documentation is
published in the EO Resource Centre, this is
found at:
The EO Support team can be reached at:
• Email:
• Phone:
+44 (0) 330 223 1483
Summary of Contents for EO Mini Pro
Page 1: ...EO Mini Pro User Guide ...
