EN
Hints and Tips
Problem
Possible causes
What to do
The induction hob cannot be
turned on.
No power.
Make sure the induction hob
is connected to the power
supply and that it is switched
on.
Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the problem
persists, call a qualified
technician.
The touch keys are
unresponsive.
The keys are locked.
Unlock the keys. See section
‘Using your induction hob for
instructions.
The touch keys are difficult
to operate.
There may be a slight film of
water over the keys or you
may be using the tip of your
finger when touching the
keys.
Make sure the touch key
area is dry and use the ball
of your finger when touching
the keys.
The glass is being scratched. Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
Some cookware make
crackling or clicking noises.
This may be caused by
the construction of your
cookware (layers of different
metals vibrating differently).
This is normal for cookware
and does not indicate a
failure.
The induction hob makes a
low humming noise when
used on a high power level.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the power
level.
Fan noise coming from the
induction hob.
A cooling fan built into your
induction hob has switched
on to prevent the electronics
from overheating. It may
continue to run even
after you have turned the
induction hob off.
This is normal and needs
no action. Do not switch
off the power supply of the
induction hob while the fan
is running.
Cookware do not become hot
and the symbol appears in
the display.
The induction hob cannot
detect the cookware because
it is not suitable for induction
cooking.
The induction hob cannot
detect the cookware because
it is too small for the cooking
zone or not properly centred
on it.
Use cookware suitable for
induction cooking. See
section ‘Choosing the right
cookware’.
Centre the cookware and
make sure that its base
matches the size of the
cooking zone.
