3
EN
problem
possible Cause
solution
The system will not connect
Your transmitter and receiver are too close together
Move transmitter a few feet from receiver
Transmitter or receiver is too close to large metal
object, wireless source or another transmitter
Move to another location and attempt binding again
Your transmitter was accidentally put into bind mode
and is no longer bound to your receiver
Rebind your transmitter and receiver
Poor range
Transmitter batteries low
Replace/recharge
Transmitter antenna is damaged or loose
Check/tighten
Receiver antenna damaged
Check/repair/replace
The receiver quits responding
during operation
Transmitter batteries low
Replace/recharge
Loose or damaged wires or connectors between
battery and receiver
Check the wires and connection between the battery and
receiver. Repair or replace wires and/or connectors
TrOUBleshOOTINg gUIde
lImITed WArrANTy
What this Warranty Covers -
Horizon Hobby, LLC (Horizon) warrants to
the original purchaser that the product purchased (the “Product”) will be
free from defects in materials and workmanship at the date of purchase.
What is Not Covered -
This warranty is not transferable and does
not cover (i) cosmetic damage, (ii) damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or due to improper use,
installation, operation or maintenance, (iii) modification of or to any part of
the Product, (iv) attempted service by anyone other than a Horizon Hobby
authorized service center, (v) Product not purchased from an authorized
Horizon dealer, or (vi) Product not compliant with applicable technical
regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
purchaser’s remedy -
Horizon’s sole obligation and purchaser’s sole
and exclusive remedy shall be that Horizon will, at its option, either (i)
service, or (ii) replace, any Product determined by Horizon to be defective.
Horizon reserves the right to inspect any and all Product(s) involved in a
warranty claim. Service or replacement decisions are at the sole discretion
of Horizon. Proof of purchase is required for all warranty claims. SERVICE
OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
limitation of liability -
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY,
REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability
of Horizon exceed the individual price of the Product on which liability
is asserted. As Horizon has no control over use, setup, final assembly,
modification or misuse, no liability shall be assumed nor accepted for
any resulting damage or injury. By the act of use, setup or assembly, the
user accepts all resulting liability. If you as the purchaser or user are not
prepared to accept the liability associated with the use of the Product,
purchaser is advised to return the Product immediately in new and unused
condition to the place of purchase.
law -
These terms are governed by Illinois law (without regard to conflict
of law principals). This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state. Horizon
reserves the right to change or modify this warranty at any time without
notice.
WArrANTy serVICes
Questions, Assistance, and services -
Your local hobby store and/
or place of purchase cannot provide warranty support or service. Once
assembly, setup or use of the Product has been started, you must contact
your local distributor or Horizon directly. This will enable Horizon to better
answer your questions and service you in the event that you may need
any assistance. For questions or assistance, please visit our website at
www.horizonhobby.com, submit a Product Support Inquiry, or call the toll
free telephone number referenced in the Warranty and Service Contact
Information section to speak with a Product Support representative.
Inspection or services -
If this Product needs to be inspected or
serviced and is compliant in the country you live and use the Product
in, please use the Horizon Online Service Request submission process
found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and
is accepted at our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-service-center.
If you do not have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
NOTICe:
Do not ship Li-Po batteries to Horizon. If you have any issue
with a Li-Po battery, please contact the appropriate Horizon Product
Support office.
Warranty requirements - for Warranty consideration, you
must include your original sales receipt verifying the proof-
of-purchase date.
Provided warranty conditions have been met,
your Product will be serviced or replaced free of charge. Service
or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service - Should your service not be covered by warranty,
service will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds
50% of the retail purchase cost By submitting the item for service you
are agreeing to payment of the service without notification. Service
estimates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards. By submitting
any item to Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.horizonhobby.com/
content/_service-center_render-service-center.
ATTeNTION: horizon service is limited to product compliant in
the country of use and ownership. If received, a non-compliant
product will not be serviced. further, the sender will be
responsible for arranging return shipment of the un-serviced
product, through a carrier of the sender’s choice and at the
sender’s expense. horizon will hold non-compliant product for
a period of 60 days from notification, after which it will be
discarded.
