Name
Performance Failures
Device Body
The specification listed invalid
No display careen
Can not power on, log in or communicate
No ringing
Dialing errors
Abnormal shutdown
SIM card contact failure
Button is out of control
No sound,one-way silent or abnormal
volume
Adapter
It does not work or work improperly
Mobile terminal card
External wired headset
Data card
Work improperly
Work improperly
Work improperly
Guarantee clause
illegible or has been removed, erased, defaced, altered, and/or
tampered. If any accessories or external part of the products is
missing.
A If any damage occurred in/on the outer surface of the
products, including cracks, dents or scratches on the exterior
cases, screens, camera lenses, buttons and other attachment
B General maintenance, password reset assistance, cleaning,
application update/ Installation, product demonstration or any
other service other than repair/replacements
C Deterioration of the products caused by normal wear and
tear, including but not limited to rust or stains
D Any other circumstances that are contradictory to or not in
compliance with business ethics
5 Supplier will determine whether a products is out of warranty
according to the standards listed below
A Repaired of out of warranty products should be separately
quoted by the service center and respective service should be
provided upon a service charge.
B Violation of the warranty terms, invalid warranty, expired
warranty or the other reasons
C During the warranty period, a violation is defined as:
customer induced damage, such as self-repairs, customer
induced damage, such as self-repairs, exposure to water. The
damage caused by misuse, alternation, failure to comply with
product manual etc.
The second maintenance record
Name of Maintenance Agency
Date of Maintenance
Malfunction
The reason of Malfunction
The solution of Malfunction
The proof of return or replacement
Date of inspection
The original IMEI
The new IMEI
Maintenance personnel signature
Service agent stamp
The Failure Table of Mobile Phones
Maintenance records
The first maintenance record
Name of Maintenance Agency
Date of Maintenance
Malfunction
The reason of Malfunction
The solution of Malfunction
The proof of return or replacement
Date of inspection
The original IMEI
The new IMEI
Maintenance personnel signature
Service agent stamp
