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67

Trouble Shooting

Chapter 7
Trouble Shooting

Start up problems during assembly

After assembling the PC for the first time you may experience some start up
problems. Before calling for technical support or returning for warranty, this chapter
may help to address some of the common questions using some basic troubleshooting
tips.

a) System does not power up and the fans are not running.

1.Disassemble the PC to remove the VGA adaptor card, DDR memory, LAN, USB
and other peripherals including keyboard and mouse. Leave only the motherboard,
CPU with CPU cooler and power supply connected. Turn on again to see if the
CPU and power supply fans are running.

2. Make sure to remove any unused screws or other metal objects such as screwdrivers
from the inside PC case. This is to prevent damage from short circuit.

3. Check the CPU FAN connector is connected to the motherboard.

4. For Intel platforms check the pins on the CPU socket for damage or bent. A bent
pin may cause failure to boot and sometimes permanent damage from short circuit.

5. Check the 12V power connector is connected to the motherboard.

6. Check that the 12V power & ATX connectors are fully inserted into the
motherboard connectors. Make sure the latches of the cable and connector are
locked into place.

b) Power is on,   fans are running but there is no display

1. Make sure the monitor is turned on and the monitor cable is properly connected
to the PC.
2. Check the VGA adapter card (if applicable) is inserted properly.
3. Listen for beep sounds. If you are using internal PC speaker make sure it is
connected.
   a. continuous 3 short beeps :  memory not detected
   b. 1 long beep and 8 short beeps : VGA not detected

Summary of Contents for A880GM-M7

Page 1: ...cy energy and if not installed and used in accordance with the instructions may cause harmful inter ference to radio communications However there is no guarantee that interference will not occur in a...

Page 2: ...t sur le mat riel brouilieur du Canada AbouttheManual The manual consists of the following Describes features of the motherboard Go to H page 1 Describes installation of motherboard components Go to H...

Page 3: ...gs 8 Setting Jumpers 8 Checking Jumper Settings 9 Jumper Settings 9 Installing Hardware 10 Installing the Processor 10 Installing Memory Modules 12 Expansion Slots 15 Connecting Optional Devices 17 In...

Page 4: ...M 45 Auto installing under Windows XP Vista 7 45 Running Setup 46 ManualInstallation 48 Utility Software Reference 48 Chapter 5 53 53 53 53 53 Hybrid Graphics Technology Support 53 Hybrid Graphics Tec...

Page 5: ...hbridge SB chipsets The Northbridge supports the HyperTransportTM 3 0 in terface The memory controller supports DDR3 memory DIMM frequencies of 1600 OC 1333 1066 It supports two DDR3 slots with maximu...

Page 6: ...SB 2 0 Host Controller supporting up to ten USB 2 0 ports Integrated IDE controller supports Ultra ATA 133 100 66 33 modes Supports integrated RAID0 RAID1 and RAID 10 re quires use of 4 or more SATA p...

Page 7: ...e DVI port Four USB ports One LAN port Audio jacks for microphone line in and line out Onboard LAN PCI Express base 1 1 compliant Compliant with IEEE 802 3u specification for 1000 Mbps Ethernet option...

Page 8: ...0 100 LAN Fast Ethernet Controller 1 x PS 2 keyboard PS 2 mouse connector 6 x USB ports 1 x DVI port 1 x VGA port 1 x RJ45 LAN connector 1 x Audio port Line in microphone in and line out 24 pin ATX Po...

Page 9: ...5 IntroducingtheMotherboard Motherboard Components...

Page 10: ...power connector 5 IDE Primary IDE connector 6 SATA1 6 Serial ATA connectors 7 F_PANEL Front panel switch LED header 8 SPK Speaker header 9 SYS_FAN System cooling fan connector 10 CLR_CMOS Clear CMOS...

Page 11: ...case Make sure that your case supports all the features required Secondly this motherboard supports two enhanced IDE drives Make sure that your case has sufficient power and space for all drives that...

Page 12: ...rd jumpers to set system configuration options Jumpers with more than one pin are numbered When setting the jumpers ensure that the jumper caps are placed on the correct pins The illustrations show a...

Page 13: ...abeled Jumper Settings To avoid the system instability after clearing CMOS we recommend users to enter the main BIOS setting page to Load Default Settings and then Save Exit Setup Jumper Type Descript...

Page 14: ...r You may be able to change these settings by making changes to jumpers on the motherboard or changing the settings in the system Setup Utility We strongly recommend that you do not over clock process...

Page 15: ...y 1 Unhook the locking lever of the CPU socket Pull the locking lever away from the socket and raising it to the upright position 2 Match the pin1 corner marked as the beveled edge on the CPU with the...

Page 16: ...ats correctly The slot latches are levered upwards and latch on to the edges of the DIMM 6 Install any remaining DIMM modules Installing Memory Modules This motherboard accommodates two memory modules...

Page 17: ...8 DS 2GB 24 Qimonda IMSH1GU03A1F1C 10F Qimonda IDSH1G 03A1F1C 10F FSS15085 SS 1GB 25 Qimonda IMSH1GU03A1F1C 10G Qimonda IDSH1G 03A1F1C 10G FSS14526 SS 1GB 26 Qimonda IMSH2GU13A1F1C 10F Qimonda IDSH1G...

Page 18: ...nifosa GU502203EP0201 Elpida J1108BDBG DJ F SS 1GB 48 Unifosa GU512303EP0202 Elpida J1108BDBG DJ F DS 2GB 49 Elpida EBJ10UE8BDF0 DJ F Elpida J1108BDSE DJ F SS 1GB 50 Elpida EBJ21UE8BDF0 DJ F Elpida J1...

Page 19: ...ard is equipped with two standard PCI slots PCI stands for Peripheral Component Interconnect and is a bus stan dard for expansion cards which for the most part is a supple ment of the older ISA bus st...

Page 20: ...o use 2 Install the edge connector of the add on card into the expansion slot Ensure that the edge connector is correctly seated in the slot 3 Secure the metal bracket of the card to the system case w...

Page 21: ...for easier access Pin Signal Name Function 1 PORT 1L 2 AUD_GND 3 PORT1R 4 PRESENCE 5 PORT2R 6 SENSE1_RETURN 7 SENSE_SEND 8 KEY Pin Signal Name 9 PORT2L 10 SENSE2_RETURN Pin Signal Name SPDIFO SPDIF ou...

Page 22: ...Port 1 Negative Signal 5 USB_FP_P0 USB Port 0 Positive Signal 6 USB_FP_P1 USB Port 1 Positive Signal 7 GND Ground 8 GND Ground 9 Key Nopin 10 USB_FP_OC0 Overcurrent signal Function Pin Signal Name SAT...

Page 23: ...ectors on the motherboard and follow the illustration below to install the SATA hard drives Installing Serial ATA Hard Drives To install the Serial ATA SATA hard drives use the SATA cable that support...

Page 24: ...nstallation This motherboard supports the Hot Plug function 1 Attach either cable end to the connector on the motherboard 2 Attach the other cable end to the SATA hard drive 3 Attach the SATA power ca...

Page 25: ...the VGA port USB Ports Use the USB ports to connect USB devices Audio Ports LAN Port Connect an RJ 45 jack to the LAN port to connect your computer to the network DVI Port Connect the DVI port to conn...

Page 26: ...5 Connect the system cooling fan connector to SYS_FAN 6 Connect the auxiliary case power supply connector to ATX12V The ATX 24 pin connector allows you to connect to ATX v2 x power supply With ATX v2...

Page 27: ...COM 4 5V 16 PS_ON 5 Ground 17 COM 6 5V 18 COM 7 Ground 19 COM 8 PWRGD 20 5V 9 5VSB 21 5V 10 12V 22 5V 11 12V 23 5V 12 3 3V 24 COM Pin Signal Name Pin Signal Name 4 12V 3 12V 2 Ground 1 Ground Pin Sign...

Page 28: ...Refer to the table below for informa tion Power Sleep Message waiting LED Connecting pins 2 and 4 to a single or dual color front panel mounted LED provides power on off sleep and message waiting ind...

Page 29: ...ures The settings made in the Setup Utility affect how the computer performs Before using the Setup Utility ensure that you understand the Setup Utility options This chapter provides explanations for...

Page 30: ...xit Value Enter Select F9 Optimized Defaults F1 General Help Standard CMOS Setup AdvancedSetup Advanced Chipset Setup Integrated Peripherals Power Management Setup PCI PnP Setup PC Health Status Frequ...

Page 31: ...he highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option...

Page 32: ...or two devices Master and Slave In addition this motherboard supports six SATA channels and each channel allows one SATA device to be installed Use these items to configure each device on the IDE cha...

Page 33: ...mpatible IDE devices S M A R T Auto The S M A R T Self Monitoring Analysis and Reporting Technology system is a diagnostics technology that monitors and predicts device performance S M A R T software...

Page 34: ...item defines if the keyboard Num Lock key is active when your system is started Quick Power on Self Test Enabled Enable this item to shorten the power on testing POST and have your system start up fa...

Page 35: ...Hard Drive CD DVD Removable Dev Use this item to determine the device order the computer used to look for an operating system to load at start up time The devices showed here will be different depend...

Page 36: ...st PCI Use this item to select which graphics controller to use as the primary boot devices Memory Hole Remapping Enabled This item allows users to enable or disable memroy hole remapping DCT Unganged...

Page 37: ...disable the build in on chip Serial ATA SATA Configuration IDE Use this item to select the type of the build in on chip Serial ATA Onboard AUDIO Function Enabled Use this item to enable or disable the...

Page 38: ...Ring Disabled The system can be turned off with a software command If you enable this item the system can automatically resume if there is an incoming call on the Modem You must use an ATX power suppl...

Page 39: ...some parameters for devices installed on the PCI bus and those utilizing the system plug and play capability Help Item CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc PCI PnP Setup P...

Page 40: ...e 1 376V VDIMM 1 632V Case Open Warning Disabled Chassis Open No Help Item CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc PC Health Status Move F10 Save ESC Exit Enter Select Value F...

Page 41: ...SMART Fan Mode Quiet SMART Fan start PWM value 20 SMART Fan start TEMP C 52 DeltaT1 3 SMART Fan Slope PWM value 8 PWM value C CPU FAN Full Limit Temp 65 C Normal auto ajusts depending on the CPU temp...

Page 42: ...MP C 60 DeltaT1 3 SMART Fan Slope PWM value 14 PWM value C CPU FAN Full Limit Temp 68 C Normal auto ajusts depending on the CPU temperature Quiet auto minimizes fan speed for quiet environmentoperatio...

Page 43: ...to the main menu setting page Shutdown Temperature CPU Enable you to set the maximum temperature the CPU can reach before powering down Shutdown Temperature NB Enable you to set the maximum temperatur...

Page 44: ...tion feature should enable power delivery capabilities that exceed the 140W CPU TDP specifica tions in order to maximize the performance tuning potential CPUNB Voltage Disabled This item allows users...

Page 45: ...Select F9 Optimized Defaults F1 General Help Move Press Esc to return to the main menu setting page Load Default Settings This option opens a dialog box to ask if you are sure to install optimized de...

Page 46: ...changes and exit or select Cancel to return to the main menu User Password Not Installed This item indicates whether a user password has been set If the password has been installed Installed displays...

Page 47: ...S file from the manufacturer s Web site Copy these files to the bootable device 5 Turn off your computer and insert the bootable device in your com puter You might need to run the Setup Utility and ch...

Page 48: ...44 Using BIOS Memo...

Page 49: ...ndled products Below you can find a brief description of each software program and the location for your motherboard version More information on some pro grams is available in a README file located in...

Page 50: ...n the software installation program Select from the menu which software you want to install Browse CD Exit The EXIT button closes the Auto Setup window The Browse CD button is the standard Windows com...

Page 51: ...ns are recom mended 4 Click Next run the Installation Wizard An item installation screen appears 5 Follow the instructions on the screen to install the items Drivers and software are automatically ins...

Page 52: ...ogram browse to the operating system subfolder and locate the readme text file README TXT or README DOC for information on installing the driver or software for your oper ating system Utility Software...

Page 53: ...stem 1 Control Panel Sound and Audio Device Properties 2 b Audio Sound playback Default device HDMI Auido Output a Audio Sound playback Default device HD Auido Output 3 b User Playback HDMI speaker fu...

Page 54: ...gtheMotherboardSoftware OS Vista system Control Panel Soundback Sound Digital Output Device HDMI Set Default 1 Volume Playback 2 Digital Output Device HDMI Set Default OK User HDMI Playback function w...

Page 55: ...51 UsingtheMotherboardSoftware 3 Speaker Set Default OK User Speaker Palyback function working 4 SPDIF Out Set Default OK User SPDIF Out Playback function working This concludes chapter 4...

Page 56: ...52 UsingtheMotherboardSoftware Memo...

Page 57: ...multaneously in Hybrid CrossFireTM mode Follow the steps below to start the Hybrid Graphics technology 1 Insert a graphics card which can be used for Hybrid Graphics technology such as HD3400 series i...

Page 58: ...n cancel the Enable CrossFireTM option While if display by OnBoard you must enter the BIOS set the Init Display First in Advanced Chipset Setup to OnBoard Then press F10 to save the configuration and...

Page 59: ...ter Catalyst Control Center you can see the option of CrossFireTM click it and select Enable CrossFireTM then Hybrid Graphics starts To disable Hybrid Graphics please make sure to cancel Enable CrossF...

Page 60: ...56 HybridGraphics Technology Support Memo...

Page 61: ...t enjoyment on web browsing photo review and online chat just within several seconds after boot up Version 5 0 Note eJIFFY is ECS optional feature utility corresponding to the DVD activation and BIOS...

Page 62: ...ctivation Finish the DVD utility setup and then set the BIOS to complete eJIFFY activation 1 Insert ECS software utility DVD and enter below Utilities screen Click eJIFFY feature item to install 2 Fol...

Page 63: ...display keyboard language from English to your local language The changes will be applied after rebooting Note The keyboard language selection list offers several more regional keyboard setups to swi...

Page 64: ...ge after boot up 5 And then enter the Advanced Setup page to enable the item ECS eJIFFY Func tion Press F10 to save the configuration and exit Restart your computer 2 Please refer to ECS website for n...

Page 65: ...hree buttons on it Operating system eJIFFY and BIOS Setup If you click eJIFFY the following screen will appear And If you make no choice it will enter the normal OS automatically after ten seconds Cli...

Page 66: ...Shut Down Restart Ends your session and turns off the computer Ends your session and restart the computer Click once to connect the storage disk to your computer Click for the second time to remove y...

Page 67: ...multi language displays and keyboard settings for language switch Open the language control panel to select a preferable language setting Step1 Click Step 2 Click Keyboard Language icon to open the k...

Page 68: ...nguage bar here Move your mouse pointer on the text box and press Ctrl Space The language bar will then appear as fol lows Select your desired language Click to enable all possible language inputs you...

Page 69: ...nguage Open the Language Control Panel and click to show the display language list Check your desired display language Your selected display language will be applied after rebooting Note Details about...

Page 70: ...SettingUpeJIFFY 66 Memo...

Page 71: ...rivers from the inside PC case This is to prevent damage from short circuit 3 Check the CPU FAN connector is connected to the motherboard 4 For Intel platforms check the pins on the CPU socket for dam...

Page 72: ...ptimised Default in the BIOS setup 2 Check the CPU cooler fan for dust Long term accumulation of dust will reduce its effectiveness to cool the processor Clean the cooler or replace a new one if neces...

Page 73: ...ct RMA No If 3 short beeps DIMM memory not properly inserted or memory failure If 1 long beep and 8 short beeps VGA not detected Yes Yes Halt at POST screen Yes R CMO L C S and restart If fail contact...

Page 74: ...70 TroubleShooting Memo...

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