EcoWater ESM11CE Owner'S Manual Download Page 27

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ECOWATER

Troubleshooting Guide

Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle---nose Pliers

PROBLEM

CAUSE

SOLUTION

REPAIR KIT(S)

NEEDED

No Soft Water

1. No salt in the storage tank

a. Refill with salt (see page 25)
b. Use Recharge Now feature (page 21)

None

No Soft Water Timer

Display Blank

1. Transformer unplugged at wall outlet, or power

cable disconnected, Transformer OR POWER

CORD defective

a. Check for loss of power and correct. Reset timer

and use the Recharge Now feature (page 21)

Transformer Power

Cord

2. Fuse blown, circuit breaker popped, or circuit

switched off. (See page NO TAG “Timer Power

Outage Memory”).

a. Replace fuse, reset circuit breaker, or switch

circuit on use the Recharge Now feature (page

21).

None

3. Timer control board defective

a. Replace Electronic Control Board (page 28)

Timer Control Board

No Soft Water Salt

1. Salt in storage tank bridged

a. Refer to page 25 to break.

None

Level Not Dropping

2. Manual bypass valve(s) in bypass position

a. See page 16 figure 10. Move stem in single

bypass to service

None

No Soft Water, Salt

Storage Tank Full Of

1. Dirty, plugged or damaged nozzle & venturi

a. Take apart, clean and inspect nozzle and venturi

(see page 23)

Nozzle Kit

Storage Tank Full Of

Water, Water

T Th

2. Inner valve defect causing leak

a. Replace seals and rotor (page 28)

Rotor/Seal Kit

Running To The

Drain (While Unit Is

I Th S f W

3. Valve drain hose plugged

a. Hose must not have any kinks, sharp bends or

any water flow blockage (see page 8)

None

(

In The Soft Water

Cycle

4. Low or high system water pressure (low

pressure may disrupt brine draw during

recharge, high pressures may cause inner valve

parts failure)

a. If pressure is low, increase well pump output to a

minimum 1.4 bar. Add a pressure reducing valve

in the supply pipe to the softener, if daytime

pressure is over 7 bar.

None

5. Brine valve float kit dirty or defective

a. Clean Brine or replace valve float kit assembly

(page 28)

Float Kit

6. Leak between valve and resin tank assembly

a. Replace Tank/Valve O---Rings

Tank/Valve O---ring Kit

Water Hard

1. Time setting wrong

a. Check and change time setting

None

Sometimes

2. Incorrect water hardness setting

a. Refer to page 19 to find correct settings

None

3. Incorrect model code programmed

a. Refer to page 18 to find correct settings

None

4. Hot water being used when softener is

regenerating

a. Avoid using hot water while the softener is

regenerating as the water heater will fill with

hard water. Check timer for correct settings

None

5. Possible increase in water hardness

a. Test the raw water for hardness and iron and

program the timer accordingly (page 19).

None

6. Leaking faucet or toilet valve. Excessive water

usage.

a. A small leak will waste hundreds of gallons of

water in a few days. Fix all leaks and always fully

close faucets.

None

Iron In Water

1. Clear water iron in water supply

2. Iron in soft water
3. Bacterial or organic bound iron

a. Test the raw water for hardness and iron and

program the timer accordingly (page 19).

b. Clean resin bed with Resin Bed Cleaner
c. Cannot be treated by water softener

None

Resin In Household

Plumbing, Resin

Tank Leaking

1. Crack in distributor or riser tube

a. Replace resin tank assembly (page 28)

Resin Tank Assembly

Salt Storage Tank

Leaking

1. Crack in brine tank

a. Replace salt storage tank assembly (page 28)

Salt Storage Tank

Assembly

Motor Stalled Or

Clicking

1. Motor defective or inner valve defect causing

high torque on motor

a. Replace Rotor/Seal kit (page 28)
b. Replace Motor & Switch

Rotor/ Seal Kit
Motor/Switch Kit

Error Code E1, E2,

E3, or E4 appears

1. Wiring Harness or Connection to Position Switch

2. Switch
3. Valve Defect Causing High Torque
4. Motor Inoperative

a. Replace Wiring Harness or Connection to

Position Switch

b. Replace Switch
c. Replace Rotor Seal Kit
d. Replace Motor

Motor/Switch Kit

Rotor/ Seal Kit

Error Code E5

appears

1. Faceplate

a. Replace Electronic Control Board

Electronic Control

Board Kit

PROCEDURE FOR REMOVING ERROR CODE FROM FACEPLATE:

1. Unplug transformer--- --- --- --- 2. Correct defect--- --- --- --- 3.

Plug in transformer--- --- --- --- 4. Wait for 6 minutes. The error code will return if the defect was not corrected.

Summary of Contents for ESM11CE

Page 1: ... 4 20 04 OWNERS MANUAL How to maintain and operate your EcoWater digital demand water system EcoWater Digital Demand MODELS ESM11CE ESM15CE Version 02 2005 ...

Page 2: ...the parts bag until you are ready to use them ECOWATER S Y S T E M S Table of Contents Unpacking and Inspection 2 Dimensions Specifications 3 Wiring Schematic 3 Safety Guides 5 Water Conditioning Information 5 Assembly 7 Planning Installation 8 Installation 11 Programming the Faceplate Timer 16 Customizing Features Options 18 Routine Maintenance 25 Troubleshooting Guide 27 Repair Parts 30 FOR FUTU...

Page 3: ... 6 cm B C A IN OUT 32 4 cm 43 2 cm MODEL NOMINAL RESIN TANK SIZE A B C ESM11CE 8 DIA X 19 54 cm 41 4 cm 66 8 cm ESM15CE 8 DIA X 25 70 cm 58 4 cm 83 8 cm Wiring Schematic 24VAC Transformer NC NO Back of Timer Green Position Switch M 24V OUT GND 5 Turbine Sensor ...

Page 4: ...rinse cycle minutes gallon or liters per minute flow to drain factory set default minutes Values listed are certified by WQA ESM11CE ESM15CE Rated Softening Capacity _Fm kg of Salt 30 0 4 49 0 9 65 1 6 48 0 7 80 1 4 113 3 8 Rated Service Flow Rate l min 15 23 Amount of High Capacity Resin Liters 10 5 15 Pressure Drop at Rated Service Flow Bar 0 3 0 6 Peak flow 1 bar pressure drop l min 32 8 31 7 W...

Page 5: ... treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system ECOWATER S Y S T E M S Water and Water Conditioning Water Conditioning Water conditioning is the treatment of four general conditions These are 1 HARDNESS 2 IRON 3 ACIDITY 4 SEDIMENTS 1 HARDNESS is a term to describe the presence of calcium and magnesium minerals in water...

Page 6: ...ally these irons are removed from water by filtration Chlorination is also recommended for bacterial iron This unit will not remove ferric or bacterial iron Colloidal and inorganically bound iron is of ferric or ferrous form that will not filter or exchange out of water In some instances treatment may improve colloidal iron water but always CONSULT A QUALIFIED WATER CHEMISTRY LAB before attempting...

Page 7: ...t the brine valve out of the brinewell Be sure the float stem is parallel to stand tube so seals will seat properly during operation Replace the brine valve in the brinewell bottom and install the Brinewell Cover 3 Install the brine tank overflow grommet and elbow in the 2 cm diameter hole in the back of the salt storage tank sidewall Grommet Elbow Nozzle Assembly Brine Tubing Salt Storage Tank Br...

Page 8: ...4 minimum pipe and fittings Use sweat copper or threaded pipe or PVC plastic pipe or other approved plumbing NOTE Salt Hole and Faceplate cover not shown for clarity of drawing Tie or wire valve drain hose in place to keep over floor drain Hard Water Conditioned Water Floor Drain Salt Storage Tank Overflow Hose 4 cm Airgap INLET OUTLET Valve Drain Hose Transformer To Timer NOTE Air gap requirement...

Page 9: ...Pliers Pipe and fittings as required Soldered Copper Tubing cutter LEAD FREE solder and flux Propane torch Emery cloth sandpaper or steel wool Misc fittings Threaded Pipe cutter or hacksaw Pipe joint compound Threading tool Misc fittings CPVC Plastic Pipe cutter Solvent cement Hacksaw Primer Adjustable wrench Misc fittings NOTE The salt storage tank drain elbow accepts either 1 2 or 3 8 I D hose V...

Page 10: ...ons EXCEPT outside water pipes Outside faucets should remain on hard water to avoid wasting conditioned water and salt A nearby drain is needed to carry away regeneration discharge water Use a floor drain laundry tub sump standpipe etc or other options check your local codes The unit works on 24 volts only A transformeris required to reduce 220V 50 Hz household electricalpower Provide an approved ...

Page 11: ...ply 1 Close the main water supply valve near the well pump or water meter 2 Shut off the electric or fuel supply to the water heater 3 Open all faucets to drain all water from the house pipes Step 2 Move the Unit into Place Move the unit into installation position Set it on a solid smooth and level surface If needed place the unit on a section of plywood a minimum of 2 cm thick Then shim under the...

Page 12: ...E Inlet and outlet are marked on the valve Trace the water flow direction to be sure CAUTION Be sure to fit align and support all plumbing to prevent putting stress on the softener valve inlet and outlet Undo stress may cause damage to the valve Step 4 Connect Inlet and Outlet Plumbing Complete the inlet and outlet plumbing as applicable below 1 SOLDERED COPPER a Thoroughly clean and flux all join...

Page 13: ...he hose out through the notch in the Faceplate Cover 2 Run the hose to the floor drain and as typically shown in Figure 2 tie or wire the end to a brick or other heavy object This will prevent whipping during regenerations Be sure to provide a 4 cm minimum air gap to prevent possible sewer water backup NOTE In addition to a floor drain you can use a laundry tub or standpipe as a good drain point f...

Page 14: ...out three minutes open a hot water faucet for about one minute or until all air is expelled then close 6 Close all cold water faucets and check your plumbing work for leaks Step 9 Add Water and Salt to the Salt Storage Tank 1 Using a container add about 4 litres of clean water into the salt storage tank 2 Fill the salt storage tank with salt NOTE See page 25 for additional information on salt Step...

Page 15: ...er Turbine Sensor Figure 11 Step 12 Start a Recharge Press the RECHARGE button and hold for three seconds until Recharge Now begins to flash in the timer display starting a recharge This recharge draws the sanitizing bleach into and through the unit Any air remaining in the unit is purged to the drain Step 13 Restart the Water Heater Turn on the electricity or fuel supply to the water heater and l...

Page 16: ...ion for a few seconds Then 12 00 PM present time display 1 MODEL CODE The controller is factory set to the model code which provides the shortest recharge times and greatest water savings Verify the correct model code or set if needed Note To reset the model code see page 24 2 SET THE CLOCK Use the or keypads to set the present time of day Press to move the display ahead press to move the time bac...

Page 17: ...ion ending no later than 5 30 AM This is a good time in most households because water is not being used If hot water is used while the unit is regenerating the water heater will refill with hard water To select a different recharge start time use the or keypad Pressing the SELECT EXIT keypad will set the recharge time 5 Press the RECHARGE keypad to get to the recharge menu Move the cursor to Start...

Page 18: ...r water condi tioned However regenerations may occur at the wrong time of day until you reset the controller to the correct time of day To reset present time see step 2 on page 16 CONTROL FEATURES There are two keypads on the left side of the display Salt Level keypad is used when adding salt to the brine tank The level number on the brinewell corre sponds to the number to program into the control...

Page 19: ... EXIT which appears at either the top or the bottom of this menu If no keypad has been pressed display will show for 4 minutes before defaulting back to the Normal Screen Views Set Clock Enter Primary Menu Press the or keypads until cursor is next to Set Clock Again use the or keypads to set the present time of day being sure AM or PM shows as applicable Press to move the display ahead press to mo...

Page 20: ... keypad This screen is similarto a trip odometer in that it will count the numberof liters gallons through the system until it is reset To reset back to zero press the keypad Set Rolling Screen Enter Primary Menu Press the or keypads until cur sor is next to Set Rolling Screen Press the SELECT EXIT keypad This menu will disable the Normal Screen Views from scrolling and will show only the screen t...

Page 21: ... the or key pads until cursor is next to Send E A S E Message Press the SELECT EXIT keypad The unit will automatically start sending E A S E mes sage and show a progress bar on the display Advanced Service By entering these menus a warning screen will first be displayed Only technicians or knowledgeable users should use these menus ...

Page 22: ...ELECT EXIT keypad until it is 2 Press the SELECT EXIT keypad 3 Press the keypad until the square cursor J is next to one of the following Advanced Service English Servicio Avanzando Spanish Fonct avanc French 4 Press the SELECT EXIT keypad 5 Press the keypad 6 Press the keypad until the square cursor J is next to one of the following Set Language English Seleccionar idioma Spanish Réglage langue F...

Page 23: ...eypads to change between 1 and 15 days With this setting the unit will never go past number of days set for a recharge but could recharge before Press SELECT EXIT to exit Set 97 Feature Press the or keypads until cursor is next to Set 97 Feature and press SELECT EXIT Default is Off Use the keypad to set to On By setting to On unit will automatically recharge when 97 capacity has been used at any t...

Page 24: ... is changed it will delete all information stored in the control ler Hardness Recharge time will have to be reset All usage history will be cleared When you are certain the correct code appears press SELECT EXIT to exit Warning screen will appear after changing model code press to continue The display will return to the start up screens MODEL NUMBER on rating decal Required Code ESM11CE E11 ESM15C...

Page 25: ...ing ice cream making salts etc are not recommended SALT WITH IRON REMOVING ADDITIVES Some salts have an additive to help a water conditioner handle iron in a water supply Breaking A Salt Bridge Sometimes a hard crust or salt bridge forms in the brine tank It is usually caused by high humidity or the wrong kind of salt When the salt bridges an empty space forms between the water and the salt Then s...

Page 26: ...ft out the screen support and screen Then remove the nozzle and venturi Wash the parts in warm soapy water and rinse in fresh water If needed use a small brush to remove iron or dirt Be careful not to scratch misshape etc surfaces of the nozzle and venturi Also check and clean the gasket and flow plug s Carefully replace all parts in the correct order Lubricate the o ring seal with silicone grease...

Page 27: ...Leak between valve and resin tank assembly a Replace Tank Valve O Rings Tank Valve O ring Kit Water Hard S 1 Time setting wrong a Check and change time setting None Sometimes 2 Incorrect water hardness setting a Refer to page 19 to find correct settings None 3 Incorrect model code programmed a Refer to page 18 to find correct settings None 4 Hot water being used when softener is regenerating a Avo...

Page 28: ...will return if the defect was not corrected Manual Advance Diagnostics 1 To enterdiagnostics press the SELECT EXIT to enterthe menu This screen con tains information that can be used to troubleshoot errors Use the and keypads to scroll through all lines on this screen The first line shows time of day and error code Second line is Pos which shows what position the valve is in Example Service Fill B...

Page 29: ... As the EcoWater conditioner enters the fill cycle of regeneration remove the brinewell cover and using a flashlight observe fill water entering the tank a If water does not enter the tank look for an obstructed nozzle and venturi fill flow plug or brine tubing Fig ure 14 page 26 2 After verifying fill press Recharge keypad to move the valve into brining A slow flow of water to the drain will begi...

Page 30: ...30 ECOWATER S Y S T E M S Repair Parts 1 31 30 28 27 26 23 25 24 22 21 20 19 17 16 15 18 8 7 9 3 4 5 6 10 14 13 11 12 29 2 ...

Page 31: ...ESM11CE 14 7219587 Screw 15 7268934 Repl Brine Tank ESM15CE 7268926 Repl Brine Tank ESM11CE KEY NO PART NO DESCRIPTION 16 0900431 Hose Clamp 17 1103200 Hose Adaptor 18 9003500 Grommet 19 RMH001 Resin 20 7105047 Repl Bottom Distributor 21 7264037 Resin Tank 8 in dia x 25 in ESM15CE 7256377 Resin Tank 8 in dia x 19 in ESM11CE 22 7088033 Clamp Retainer 2 req d 23 7176292 Clamp Section 2 req d 24 7170...

Page 32: ...32 ECOWATER S Y S T E M S Repair Parts 70 32 74 76 77 75 78 33 34 35 36 37 38 39 40 43 44 46 49 50 41 42 47 51 48 52 53 54 55 56 57 58 59 60 65 61 62 63 64 66 67 68 69 71 73 72 45 ...

Page 33: ...1 7129889 Spring 52 7092642 Plug Drain Seal 53 7170204 O ring Seal 3 8 in x 9 16 in KEY NO PART NO DESCRIPTION 54 7134224 Rotor Seal Wear Strip 55 7170246 O ring Seal 3 3 8 in x 3 5 8 in 56 7199232 Rotor Disc 57 7082087 Wave Washer 58 7170212 O ring Seal 3 4 in x 15 16 in 59 7170238 O ring Seal 7 16 in x 5 8 in 60 7085263 Valve Cover 61 7170327 O ring Seal 5 8 in x 13 16 in 62 0900431 Hose Clamp 6...

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