ECOVACS ECO D54, Instruction Manual

Page: 102 / 164

ENG - 102
13. COMMON FAILURE
No. Problem Solution
1
Robot keeps
proceeding or
moving bac -
kward once
power is on.
Turn off the power.
1) Check if there is dust on up-ground height sensor, which cause
robot to make wrong signal. Use half dry cloth to clean it.
2) Buffer collision is out of control. Put your hand at left, middle
and right in turn to see if it can rebound by itself.
2
Robot is in
trouble.
Robot may fall in trouble when it is working. In such case, it will try
every possibility to get out of trouble, but it shall stay at a certain place
when it fails and starts alarm. You should help it and get rid of the
obstacle.
The trouble may be as follows:
1) It is tangled by power cord.
2) It is tangled by hanging curtain or fringe.
3
Robot fails
to detect
the stairs.
Robot is able to detect most of the stairs within 8 centimeters height
difference. However, its performance will weaken when it is smooth
floor with height difference or the floor with strong reflector.
4
The capacity to
clean weakens
Turn off power and take out the dust box., then follow the steps as
below:
1) Check whether there is too much dust on sponge filter so that
it needs to change it.
2) Make sure there is no dust which blocks the suction.
3) Take out main brush and clean it. Insure the both ends of main
brush is not tangled by hair or fiber. Fix it back after it is been
cleaned.
4) Examine if there is dust or debris near driving wheels.
5) Clean dust sensor
6) If the failure still there after following the steps above, please
contact our after-sales.
5
There is much
noise when the
robot works.
Turn off the power supply, and then take out of dust box. After remo -
ving the garbage, overturn the robot.
1) Check whether the suction of main brush is blocked.
2) Examine and clean the main brush(at both ends)
3) Examine and clean the side brush.
If the failure is still there after operating according to the above
procedure, Please contact out after-sales service.